Product Manager - PEC Platform

As a Product Manager, you'll support in defining a strategy for our platform products, setting long-term goals, and creating a compelling product vision that aligns with our customer needs. Crucially, you'll harness a data driven approach by leveraging external insights, customer behaviour and key performance indicators to influence strategic direction.

PEC (Personalised Experiences & Communications Platform) sits within the Brands, Marketing & Experience (BMX) team in Consumer Relationships, playing a critical role in the delivery of our Groupwide personalisation strategy. PEC's mission is to trailblaze customer experience by developing the personalisation capabilities, tech and infrastructure needed to become an experience led brand across all channels.

As a Product Manager, you'll demonstrate:

• Innovative & strategic mindset: Collaborating across the platform to develop compelling product visions and roadmaps, using experimentation, customer & market research and key performance indicators to drive strategic direction.



• Cross-functional collaboration: Playing an active role in the development of our product management community of practice, modelling 'good product' culture and ways of working. Crucially, you'll champion the end-to-end value chain to customers and support insight feedback loops into product roadmaps from the business teams. Building and maintaining engagement and relationships across the Group to be active and visible in promoting our products and the benefits to our customers (internal and external).



• Customer & value centric approach: Engaging with our customers (internally and externally) to inform roadmaps that directly address customer needs and deliver continuous value through an iterative and Agile approach.



• Market & performance analytics: Leveraging market and competitor insights, customer behaviour and internal analytics to inform and equip our delivery teams with the strategy and roadmaps needed to achieve our ambitions.
  
  Prior product development experience - defining a product vision and roadmap with accountability for delivery in collaboration with product delivery teams.



• Robust understanding of the technology landscape and capabilities required to deliver a personalisation strategy, and the business imperatives.



• Ability to combine a strategic and product (customer centric) mentality, identifying opportunities to drive delivery plans and actions that align to strategic goals.



• Expertise to lead within desired cost, time and quality parameters.



• Experience building strong relationships and working collaboratively to inform and influence at all levels.



• Ability to think strategically and have a natural curiosity for external and internal factors that could influence strategy.



• Strong communication skills, bringing energy and a can-do attitude to ensure our products are successful.
  
  Lloyds Banking Group is the UK's leading bank with over 30m customers and its biggest digital bank, with over 18 million active online customers. We've placed an ambitious transformation programme and a multi-channel approach to banking at the heart of our strategy to be the best bank for customers, backed by significant investment in our platforms and people over the next three years., At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.


We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups.

We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%


• An annual performance-related bonus


• Share schemes including free shares


• Benefits you can adapt to your lifestyle, such as discounted shopping


• 30 days' holiday, with bank holidays on top


• A range of wellbeing initiatives and generous parental leave policies