Product Owner Lead Management

An exciting new role within the newly formed Lead Management Team. The Lead Management Product Owner will be responsible for the maintenance, development and future strategy of Lead Management Systems and Processes.You will work closely with the retail network and wider UK National Sales Centre to positively promote Lead Management Systems and to drive best practice and performance in terms of lead handling. Working with appropriate agencies to maintain current processes and to drive and implement improvements.,

• End to end Management of the UK Lead Management Systems and Processes. Supporting the development and optimisation of the products to achieve 100% lead transparency
• Prioritisation of future roadmap, testing and change management. Use data insights to drive continuous improvement and make informed decisions about product enhancements.
• Act as a primary contact for all stakeholder Management including but not limited to wider JLR business and UK Retail Network
• Responsible for supplier engagement including performance reviews of open tickets and facilitating regular engagement meetings.
• Develop training materials and conduct training sessions for internal teams and end-users to ensure they are proficient in using the lead management product.
  
  Exceptional organizational skills to manage tasks, deadlines, and priorities effectively.
• Excellent knowledge of Lead Management Systems and Processes
• Experience of using Jira board and CRM Systems
• Strong analytical and trouble shooting skills
• Ability to build strong, valuable relationships at all levels of the business
  
  Creating Modern Luxury requires a modern approach to work. At JLR, hybrid working is a voluntary, non-contractual arrangement providing employees more choice and flexibility around how, when and where they work. Some roles require more on-site work, but details of this can be discussed with the hiring manager during the interview stage.
We work hard to nurture a culture that is inclusive and welcoming to all. We understand candidates may require reasonable adjustments during the recruitment process. Please discuss these with your recruiter so we can accommodate your needs. Applicants from all backgrounds are welcome. If you're unsure that you meet the full criteria of a role - but you're interested in where it could take you - we still encourage you to apply. We believe in people's ability to grow and develop within their role - it's what makes living the exceptional with soul possible. JLR is committed to equal opportunity for all.