Product Support Lead Engineer , Amazon Prime Air

Support in region technical issues surrounding the Prime Air developed Drone Systems as first point of contact.
-Prioritize and facilitate technology deployment to regional delivery sites.
-Provide feedback to HQ development engineering for continuous service improvement opportunities.
-Support regulatory site visits, audits, and product demonstrations.

A day in the life
The Product Support Lead Engineer will help launch and support our International Service Expansion. You will drive deployment of hardware and software functionality, investigate issues, and drive operational efficiency for our UK and European Service Operations teams. You will support regional on-call and enable rapid response to any events considered reportable. This role requires demonstrated troubleshooting capabilities, and the ability to respond quickly to emergent findings.

About the team
How do you get items to customers quickly, cost-effectively, and-most importantly-safely, in less than an hour? And how do you do it in a way that can scale? Our teams of hundreds of scientists, engineers, aerospace professionals, and futurists have been working hard to do just that!

Do you want to have the opportunity to grow your knowledge of drone, air traffic management systems, and automation technologies? You will be a key contributor to high drone service availability in the UK/EU region and thereby a critical part of driving a delightful customer experience. Additionally, you will help drive regional feedback back to the HQ teams for incorporation on further technology iterations., Bachelor's degree in mechanical engineering, electrical engineering, computer science or equivalent
- Experience working in design, product (technical or operational) support, or field service
- Experience with new product introduction/launch, and change introduction
- Experience with project planning and prioritization of requests
- Experience working on aerospace products / projects or in other regulated fields like healthcare or automotive
- Experience with troubleshooting, trend analysis, and RCCA (root cause and corrective action)
- Experience building and leading teams

PREFERRED QUALIFICATIONS

- Master's degree in mechanical engineering, electrical engineering, computer science or equivalent
- Experience with customer facing roles
- Experience leading continuous improvement efforts and driving operational efficiency
- Experience with quality systems
- Experience with change management and technology deployment
- Experience with design or redesign of integrated systems
- Experience working with suppliers
- Experience with manufacturing and supply chain logistics
- Experience with repair stations and recertification

We are looking for an experienced Product Support Organization Lead Engineer to join Amazon Prime Air in lovely London., Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.