Production Operations Lead

We're looking for mission-driven, Production Operations Lead to join our Assessments function and help scale our Operations. Specific responsibilities will include:
- Lead and manage continuous improvement projects across the Assessments organisation
- Collaborate with cross-functional teams, notably technology, product, and commercial to address challenges, develop solutions, and drive strategic projects to completion.
- Foster a culture of continuous improvement by training and mentoring teams on best practices and problem-solving techniques.
- Manage a remote team of production operations analystsAssist in the development and implementation of new processes, systems, and tools to support scaling efforts.
- Contribute to strategic planning and decision-making processes by providing insights and recommendations based on data and analysis.
- Set up, hire, and run a data extraction function
- Support in setting up a new hub in Newcastle
- Provide support across various functions such as operations, product development, and customer experience, depending on business needs., Own it: We make new mistakes. We build on the momentum of our wins and reflect on and learn from our failures.
Stay curious: We keep our focus on the long-term, even if that means short-term challenges.
Do what's right - even when it's hard: We take a growth mindset to our work, our customers, our market and the opportunities ahead of us.
Collaborate with empathy: Our teams deliver through active collaboration. We invest in each others' success and make the company stronger in the long-run.
Empower Customers: Make extraordinary efforts to exceed our customer expectations. If we're serving our customers to the fullest, we can help direct more investment into real climate impact.

At least 5 years of relevant experience (operations, business improvement, management consultancy)Hands on experience with change management
- Excellent stakeholder managementExperience managing teams
- Process design experience
- Strong analytical skills and experience handling data and building metrics, Excel / SQL / BI tools
- Based in Newcastle
- Cares deeply about the climate and ecosystems of the earth
- Is a self-starter who thrives in constantly evolving environments, ideally with early-stage experience

Sylvera provides carbon data for genuine climate impact. Our mission is to incentivize investment in real climate action.
Purchasing credits through the carbon markets is one of the most established and scalable ways to channel finance from the private sector to effective climate solutions and work toward societal net zero. Unfortunately, the voluntary carbon markets have been plagued with mistrust and a lack of effectiveness since they've emerged - until Sylvera.
To help organizations ensure they're making the most effective investments, Sylvera builds software that independently and accurately automates the evaluation of carbon projects that capture, remove, or avoid emissions. With Sylvera's data and tools, businesses and governments can confidently invest in, benchmark, deliver, and report real climate impact.
Our team is made up of leading minds in climate change from scientists to policy, finance and carbon market experts. We work in partnership with scientific organisations, universities, governments and think tanks to develop and test rigorous and holistic ratings methodologies, leveraging the latest technology. Founded in 2020, Sylvera has 150+ employees across the world with offices in London, New York, Belgrade and Singapore. We've raised over $96million from leading VCs like Balderton Capital, Index Ventures and Insight Partners to date.

Equity in a rapidly growing startup
- Private Health Insurance and Life Assurance
- Unlimited annual leave - and encouragement to actually use it!
- Enhanced parental leave
- Up to 20 days paid sick leave
- £500 WFH allowance
- No corners cut in having the best tech to do your job
- Access to Mental Health support via Spill
- Monthly team socials