Production Supervisor - London

Our Production Supervisor undertakes a series of operational duties from laundry operations, customer service, and delivering laundry standards to people management. Ensuring adequate and sufficient preparation for services is followed as per laundry standards, processed linen is packed correctly, and stock rotation is applied. Working closely with the production leaders to ensure KPIs are met, with a focus on quality and customer service satisfaction.

• Maintains good housekeeping standards to ensure Laundry areas are always presentable.


• Ensure all customer orders are completed by the set daily deadline. In line with the transport routes, any delays you must notify production leaders.


• Identify & highlighting any production issues in your area and work closely with the Production Leader to ensure shift targets are met.


• Demonstrates a clear understanding of the Laundry processes and procedures.
  
  1 year of experience in a supervisory role, ideally in a laundry environment


• Strong knowledge of laundry operations


• Knowledge of knowledge equipment ironers and washer extractors, tunnel washers and towel folders.


• Strong attention to detail and


• Maintaining good relationships with colleagues and strong listening skills.
  
  Our Laundry service - Little Bill Laundry - located in Leyton, provides washing services and linen rental producing over 500,000 items a week for our 7 Imperial London Hotels and other hotel brands across central London. We are a family business with over 113 years of experience and are committed to providing a green, sustainable and reliable service through investing in the best machinery and operating a fleet or CNG vehicles to lead the way for sustainable laundry process., Imperial London Hotels opened their doors to guests in Bloomsbury, Central London since 1837. All that time they have been operating as an independent family business, providing a warm welcome to those who stay in one of their Russell Square based Hotels.


Imperial London Hotels currently operates seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises.

The portfolio includes The Royal National Hotel which remains UK largest hotel with over 1,600 rooms. The Bedford Hotel, The City Sleeper, The President Hotel, The Tavistock Hotel, The Morton Hotel and The Holliday Inn, Bloomsbury.

Following a major refurbishment, The Imperial Hotel will open as ILH flagship 4
• Deluxe Hotel in 2024.
  
  Holidays 28 (inc. of bank holidays) pro-rota increasing with length of service up to 33 days


• Uniforms and refreshments (e.g. tea, coffee & toast)


• Workplace pension scheme


• 300 Refer a Friend Scheme


• Employee recognition


• Employee awards


• Social events


• Interest-free Season Ticket Loan / Travelcard Loan


• 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)


• Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets


• Shopping discounts across several high-street brands and online retailers


• Mental health first aiders support & well-being


• Employee Assistance Programme- Supported by Hospitality Action


Career & Development Benefits:

• Training and development through our Imperial London Hotels Academy


• Access to fully funded apprenticeships (subject to eligibility)


• 1,000 for your chosen course for development once you complete our Buddy programme (subject to eligibility)


• Access to Supported Study Scheme (subject to eligibility)


• Annual Free English Course accredited by UCL Centre for Languages & International Education


• Opportunity to explore other roles within Imperial London Hotels after 1 year of service


Extended Benefits:

• Technology Scheme (subject to eligibility)


• Cycle to Work Scheme (subject to eligibility)


• Workplace Nursery Scheme (subject to eligibility)


• Electrical Car Scheme for senior management positions only (subject to eligibility)