Program Manager - FlightSense Engine Programs - Remote Opportunity UK

As the steward of excellence in aerospace repair services, the Program Manager of FlightSense Program Management assumes a pivotal role in upholding the integrity and success of Collins Aerospace's FlightSense agreement. At the heart of this responsibility lies the cultivation of robust relationships, both within our organization and with our valued clientele.

FlightSense isn't just a service-it's a testament to our unwavering dedication to excellence. Through meticulous attention to detail and an unwavering focus on customer satisfaction, the Program Manager spearheads a culture of excellence that sets Collins Aerospace apart as the industry leader in aerospace repair services.

What You Will Do

• Central single point of contact for the contract both externally to the customer and internally with aftermarket team (Repair, Technical, Finance, Management).


• Track overall Customer Support Level (CSL) to the customer for the FlightSense contract, in addition to all Collins commercial repairs.


• May include connecting with specific sites to ensure recovery plans executed and are realistic in terms of recovery to CSL requirements.


• Own the overall Estimate At Completion (EAC) financial performance for adherence to original business plan.


• Review monthly/quarterly cost data, reliability trends, effects of improvement activities and customer fleet/flying projections to update future forecast model predictions in EAC financial model.


• Lead any performance penalty or contractual alignment discussions, internally as well as with the customer.


• Support customer technical review discussions, with guidance from the Collins product owners, to agree on service bulletin incorporation, chargeable quote disputes and other items.

What You Will Learn

• You will master the art of tracking and optimizing Customer Support Level (CSL) for both the FlightSense contract and Collins' broader commercial repairs portfolio


• You'll develop data analysis and forecasting, where you'll review monthly and quarterly cost data, identify reliability trends, and leverage insights to refine our future forecast models.


• You will deepen your understanding of our products and services while honing your ability to deliver exceptional customer value.

Qualifications You Must Have


• Typically requires a University Degree and with relevant experience or an Advanced Degree in a related field and relevant experience or in absence of a degree, general relevant experience

Qualifications We Prefer

• Experience leveraging strong financial acumen and / or experience with financial modeling.


• Experience with conflict / issue resolution on difficult problems.


• Experience with commercial airframe components.
  
  Joining Collins Aerospace isn't just about finding a job; it's about embarking on a journey to redefine the future of aerospace technology.
  
  People are core to what we do. As such, we are committed to providing an industry leading benefits package. We offer a highly competitive salary, annual bonus, and many other benefits to include:


• 25 days Annual Leave & 8 Public Holidays


• Attractive Compensation Package


• Professional Development + Growth


• Support with professional fees


• EAP (Employee Assistance Programme)


• Healthcare benefits (including healthcare cash plan)


• Staff Discounts


• Work/Life Balance


• Wellness Programs


• Employee Recognition


• Employee Referral Bonus


• Death in Service Benefit


• Generous Employer Contribution Pension Scheme


• Opportunities for progression and development