Program Mgr I, Ops Integration, Ops Integration

Do you want to be part of the revolution in grocery store shopping?

Amazon's culture of inclusion is reinforced within our Leadership Principles, which encourage colleagues to seek diverse perspectives, learn and be curious, and earn the trust of their co-workers. We believe that building a culture that is welcoming and inclusive is integral to people doing their best work and is essential to what we can achieve as a company. We welcome candidates from diverse backgrounds to build a supportive and inclusive workplace. We take steps to ensure our colleagues have a sense of belonging, value, and opportunity. We offer a wide range of competitive benefits to all employees and we will support flexible work and part-time options wherever we can to suit your lifestyle. You can read more about Diversity, Equity and Inclusion and the benefits we offer at aboutamazon.com

Who are we?

Interested in joining a new exciting venture? Curious to be at the heart of where innovation meets customer obsession? Amazon Fresh Stores is the first convenience grocery store to offer Just Walk Out Technology in the UK. Our checkout-free shopping experience is made possible by our Just Walk Out (JWO) Technology, which automatically detects when products are taken from, or returned to the shelves, and keeps track of them in a virtual cart. We are looking for people who want to join an ambitious, innovative and customer obsessed program.

The Central Operations team are responsible for ensuring our stores and associates are working with safe, effective and efficient processes, supported by clearly defined SOPs. We apply process design and continuous improvement to our work in this space. We manage and schedule planned and emergent issues through our Change Management and Communications functions.

We are hiring for a Program Manager, Ops Integration, to deliver key projects and initiatives into our store portfolio.

Who are you?

As a Program Manager, Ops Integration, you are part of a central operations team that is entrepreneurial, diverse and highly collaborative. You are a hands-on leader and partner to stakeholders in our operations, working especially closely with both Product and Field Ops leaders. You are a process improvement specialist, with a clear understanding of retail processes that positively impact both customers and associates.

You possess strong attention to detail, the ability to quickly prioritize tasks, willingness to learn new things, and a commitment to delighting our customers. You readily deep-dive data to help make sound recommendations in an often ambiguous environment. You are extremely comfortable managing multiple projects at once. You possess exceptional communication skills and the ability to influence change up to VP level.

You've consistently proven your ability to drive projects to completion; analyse cost and risk; implement process improvements; and navigate and analyse data with high proficiency. You demonstrate a commitment to maintaining high standards, challenging with conviction and frugality. You earn the trust of others, to keep pace with our growth and motivate others in a deadline-driven environment.

What will you be doing?

In a nutshell, driving the full implementation and integration of new programs and key initiatives across Amazon Fresh Stores International! This role will be strike a balance of ownership of key functions within a store as well as partnering cross functionally to deliver complex programmes of work to improve both customer and associate experiences.

Do you want to be part of the revolution in grocery store shopping?

Amazon's culture of inclusion is reinforced within our Leadership Principles, which encourage colleagues to seek diverse perspectives, learn and be curious, and earn the trust of their co-workers. We believe that building a culture that is welcoming and inclusive is integral to people doing their best work and is essential to what we can achieve as a company. We welcome candidates from diverse backgrounds to build a supportive and inclusive workplace. We take steps to ensure our colleagues have a sense of belonging, value, and opportunity. We offer a wide range of competitive benefits to all employees and we will support flexible work and part-time options wherever we can to suit your lifestyle. You can read more about Diversity, Equity and Inclusion and the benefits we offer at aboutamazon.com

Key job responsibilities

Scope, create and manage project plans that drive results while maintaining alignment with internal stakeholders, most notably Product, Change Management and Field Operations.

Operationalize new programs from conception to deployment:

Design, standardize, simplify and improve processes (at Store, Field and Central Ops levels) to ensure successful, cost effective and continuous operations that can scale.

Drive consistency through the use of time studies, process mapping and continuous improvement.

Develop and implement pilot tests and trials in live stores.

Build mechanisms for process inspection in from the start, to deliver operational excellence and support continuous improvement after project rollouts.

Own program status and risk communication, harmonize discordant views, and lead the resolution of contentious issues (build consensus) by collaborating with customers to determine what projects move forward and in what priority order.

Partner closely with the Change management and program management functions in the Central Operations team, to ensure alignment on ownership and actions in a start-up environment where ambiguity and crossover are naturally occurring.

Communicate and present strategic direction to all levels within the organization

Track and measure the realized savings and impacts of integrated projects, self-serving using BI services (e.g. Amazon Quicksight) to do so.

Build internal tools and develop standards that enable the Central Ops team to scale.

• Experience in program or project management


• Experience with Excel


• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)


Preferred Qualifications

• Knowledge of Lean principles and DMAIC methodology


• Experience in MS Access and SQL


• Experience in requirement gathering and ability to write clear and detailed requirement document
  
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