Programme Co-ordinator -12 Month FTC

With courses being delivered at different levels, digital learning can meet the needs of a truly diverse student body. High competition for jobs means having additional training and education can be a real advantage, whether someone is in the market for a new career or simply wants to progress in their existing position. This role is part of the Learner Experience Team within Digital Learning in Informa Connect. You will work on the day-to- day delivery of our online programmes. The role requires a well-organised, enthusiastic individual as an integral part of the team responsible for managing and delivering high-value courses for individuals and companies,

• Maintaining accurate progress and financial records for students
• Working with course directors, authors, tutors, proof readers and formatters for the timely development and release of course materials
• Maintaining the online student course management system
• Managing the receipt and marking process for student assignments through TurnItIn
• Recording and reviewing the progress of enrolled learners
• Undertaking basic reviewing, formatting and proof reading of study materials
• Possibly organising and running study seminars
• Monitoring and managing the learner experience during a course
• Other duties as assigned
  
  Establish a comfortable and friendly atmosphere with learners, demonstrating an excellent customer service attitude, communication skills and interpersonal skills
• Represent us and our partner academic institutions in a professional and ethical manner
• Be responsive, open and provide clear information
• Develop and maintain a high level of product knowledge
• Showcase great attention to detail and follow-up
• Work to tight deadlines
• Juggle conflicting requirements and multi-task
• Motivated to over-deliver on targets
• Report with strong written and verbal communication skills
• Work independently as well as in a team based environment
• Utilise Microsoft Office, SAP and a range of other tools, demonstrating effective IT skills
• Always maintains a positive attitude
Qualifications Minimum Requirements: Education:
• Relevant diploma/degree in anything maritime is desirable
Experience:
• Ideally 1 - 2 years in similar role (office role, customer service role, admin role)
  
  Digital learning has been proven to be highly beneficial to a large variety of people.