Programme Manager

Working as a strategic partner to the business our mission is to build informed and robust future-orientated technology and skills capabilities that create the right environment for our people and business to prosper with a focus on reducing complexity and excelling in the execution of our strategy.

The Programme Manager leads and manages large-scale, transformational and / or complex business and IT change programmes.

The role is responsible for the successful achievement of programme outcomes within the key constraints of time, cost, quality and risk., Supports the Change delivery portfolio plan within the defined business unit / function ensuring appropriate services and solutions are proposed, planned and delivered in alignment with the defined Portfolio outcomes.

Utilises best practices to ensure Change programmes are effectively defined, planned, resourced and delivered in alignment with the overall business unit / function requirements.

Inputs and actively participates in the Community of Practice to shape improved or new ways of working in relation to Change delivery.

Ensures programme delivery is aligned to and delivered in accordance with Quilter policy and standards, and Community of Practice guidelines.

Prioritises and manages capacity of the Programme Delivery teams and sourced services to balance demand and efficiency and ensure the effective delivery of Change and Services.

Service Improvement and Change Delivery

Leads Change programmes for a specific business unit / function, working in partnership with key stakeholders to ensure delivery in line with agreed milestones, priorities, standards and budget.

Defines programme organisation structures and resourcing models and plans the programme and approach, with consideration for the dependencies and constraints and in line with the agreed governance process, standards and reporting.

Manages programme delivery, defining deliverables and milestones, documenting interdependencies and managing relationships with stakeholders to resolve issues and develop solutions to ensure successful programme outcomes.

Prioritises and deploys internal or sourced resources to ensure Change solutions and services are delivered effectively.

Manages programme risks and issues ensuring that they are impact-assessed mitigated and escalated where appropriate.

Manages and monitors the programme performance, progress against milestones, and appropriateness and quality of work, and where necessary takes corrective action.

Works with project managers to ensure project plans are produced, actively maintained, of the appropriate detail, and consistently aligned to the programme plan

Develops and coaches resources assigned to the programme, providing input into performance reviews and support to expand their capabilities and skillsets

Manages and monitors the programme budget providing appropriate guidance and decision making to the underlying projects.

Ensures the delivery of programmes and projects through clearly defined metrics and KPIs.

Effectively manages change and initiates new and improved ways of working which positively impact our customers.

Communicates with clarity and impact; demonstrates excellent listening, verbal and written communication skills.

Objectively and systematically analyses problems and risks in order to develop appropriate solutions.

Agile makes decisions within remit and executes in fast, simple and focused way.

Collaborates effectively with stakeholders and colleagues to positively impact results and deliver effective customer outcomes.

Strong interpersonal skills with the ability to build and maintain strong relationships with key stakeholders, colleagues and suppliers.

Ability to successfully influence, persuade and challenge stakeholders.

Strong leadership capability, engaging, motivating, coaching and developing individuals to meet their career goals and those of the organisation.

Builds organisation capability, leading, championing and investing in own and the team's technical skills development, looking outwardly to keep up to date with technology advances and utilising knowledge to deliver new and innovative solutions to our customers.

Maintains focus and drive for results operating calmly in high pressure situations.

Demonstrates credibility, professionalism and strong personal integrity and acts as a role model for the Quilter values Pioneering, Dependable, Stronger Together.

MSP qualified.

Evidence of equivalent experience in Financial Services (Desired).

Demonstrable experience of complex large-scale change delivery, preferably acquired within the Financial Services sector.

In-depth knowledge and demonstrable application of different project and programme delivery methodologies including Scaled Agile Programmes.

Experience of managing Virtual' teams cross function / cross business and geographies.

Strong knowledge of the IT Software Development Lifecycles, associated methodologies and their practical application.

Excellent facilitation skills.

Experienced in line and matrix management environment.

Strong knowledge of budgeting and resource allocation, planning and executive level presentations.

GTS is Quilter Group's primary engine for the delivery of business and technology change including the provision of robust infrastructure and IT service operations that everyone can depend upon.

GTS brings technology-enabled innovation to market by developing relevant, integrated and optimised solutions that are scalable, commercially viable and deliver long-term value aligned to the business strategy.

Quilter Incentive Scheme : All employees are eligible to participate in our incentive scheme, based on the company's performance and their contribution to it

Pension Scheme : 10% non-contributory company pension scheme that can be boosted through personal contributions

Private Medical Insurance : Single cover as standard, cover can be increased at your own cost

Life Assurance : 4x your salary, cover can be increased at your own cost

Income Protection : 75% of salary payable after 26 weeks of absence

In addition to our core benefits we offer a range of flexible benefits that you can choose from and pay for conveniently via a salary deduction.