programme manager

The Programme Manager is responsible for building and maintaining strong relationships with clients, particularly providers who deliver youth engagement and development programs. This role involves supporting providers, ensuring their needs are met, and providing exceptional service to foster long-term loyalty. The Programme Manager will oversee the implementation of engagement plans and a variety of youth development programs, monitor outputs and outcomes, and facilitate collaborations with providers to enhance opportunities for young people, especially from South Asian communities.,

• Overall lead of the Inspiring Futures programme ensuring there is a link between all arms of the project e.g. cultural competency work, youth leadership programme, network and partnership delivery, capacity building and system exploration.
2. Client Relationship Management:
• Develop and maintain relationships with key clients and providers to ensure high levels of satisfaction.
• Act as the primary point of contact for provider inquiries and issues, providing prompt and effective solutions.
3. Provider Support:
• Provide support to providers, helping them implement youth engagement plans and development programs.
• Ensure providers have the necessary resources and guidance to deliver their services effectively.
4. Account Management:
• Monitor provider activities to ensure they align with engagement plans and desired outcomes.
• Regularly review feedback from providers and participants, working with relevant teams to implement improvements.
5. Strategic Planning:
• Collaborate with providers to understand their long-term goals and develop strategic plans to help achieve them.
• Identify opportunities to enhance programs and services offered to young people.
6. Reporting and Analysis:
• Prepare regular reports on provider activities, outputs, and outcomes, including key performance indicators.
• Analyse data to identify trends and inform strategic decisions.
7. Collaboration:
• Work closely with providers' teams to ensure the successful implementation of engagement plans and programs.
• Facilitate collaborations between providers and other stakeholders to enhance program delivery.
8. Program Activities:
• Oversee the delivery of various youth development programs, including:
• Youth engagement plans by youth providers.
• A range of personal development programs by youth providers.
• The youth leadership program by Hamara.
9. Outputs and Outcomes:
• Ensure young people access support, apprenticeships, work tasters, and leadership programs.
• Host several job fairs annually.
• Track and report on outcomes, including:
• Improved skills, confidence, and aspiration among young people from South Asian communities.
• Better preparation for apprenticeships among young people from South Asian communities.
10. Long Term Change:
• Work towards achieving long-term changes such as better opportunities for rewarding and sustainable employment for young people from South Asian communities.
11. Compliance and Documentation:
• Ensure all interactions and transactions are documented in accordance with company policies and regulatory requirements.
• Maintain up-to-date knowledge of industry trends and regulations to provide accurate information to providers and clients.
Personal Specification


• Bachelor's degree in management, Social Work, Youth work or a related field.
• Minimum of 3-5 years of experience in relationship management, client-facing roles, or program management.
• Proven track record of managing client relationships and achieving targets.
Skills and Competencies:
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Proficiency in CRM software and Microsoft Office Suite.
• Strong organisational and time management skills.
Personal Attributes:
• Customer-focused with a commitment to delivering exceptional service.
• Proactive and self-motivated with a results-driven mindset.
• Adaptable and able to thrive in a fast-paced environment.
• High level of integrity and professionalism.
Preferred Qualifications:
• Experience in the youth services sector or related fields.
• Experience working with diverse communities, particularly South Asian communities.
• Master's degree in a relevant field.
Working Conditions:
• Standard office hours with occasional travel to provider sites and events as required.