Programme Manager

Waltham Forest is at the forefront of building stronger, more resilient communities through Welcome Hubs, a key part of our Stronger Communities transformation programme. We are seeking an experienced Programme Manager to lead the successful delivery of our Welcome Hubs, which reimagine how we use public buildings such as libraries to co-locate services. Welcome Hubs are a new model of service delivery that aim to provide timely relational and preventative interventions, act as vital community-led spaces, and provide residents with seamless access to the right advice and guidance at the right time., As the Programme Manager, you will oversee the development, coordination and implementation of the Welcome Hub model at sites across the borough as well as manage interrelated projects that form part of our broader strategy to increase resilience in our residents. You will work closely with council services, community groups, and volunteers to ensure these hubs are welcoming, integrated spaces where residents can access a range of services - from early help and adult learning to health and wellbeing support.,

• Programme Leadership: Manage the delivery of the Welcome Hubs programme, ensuring it meets strategic objectives, is delivered on time, within budget, and to the expected quality standards.
• Collaboration and Stakeholder Management: Build strong relationships with council departments and partners to drive integrated services and a coherent "One Team" approach across all hubs.
• Data-driven Decision Making: Use data and evaluation to inform the development and evolution of services within the hubs, ensuring they are flexible and responsive to the needs of residents and can show measurable outcomes and benefits.
• Governance and Reporting: Ensure effective governance, including risk management, and regularly report on progress, outcomes, and impacts to senior stakeholders.
• Continuous Improvement: Promote a culture of continuous improvement, ensuring that the Welcome Hubs adapt to emerging needs and challenges while delivering consistent, high-quality service.
  
  Proven experience managing large-scale programmes or projects, ideally within local government, community development, or health sectors.
• Strong leadership skills with experience managing cross-functional teams, external partners, and stakeholders.
• Ability to manage complex, multi-disciplinary programmes and deliver against tight timelines and competing priorities.
• Excellent communication and interpersonal skills, with the ability to influence and engage a wide range of stakeholders, from senior council members to community volunteers.
• A proactive, data-driven approach to decision-making, with a focus on delivering measurable outcomes and benefits.
• Experience in implementing co-located service models or integrated service delivery in community settings is desirable.
Terms and conditions:
• Satisfactory employment references and CIFAS identity checks;
• Satisfactory declaration of interest
  
  Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.
We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents. London Borough of Waltham Forest is one of the Mayor of London's Good Work Standard employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment., Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value. To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy. We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview.