Programme Support Officer | Frimley Health NHS Foundation Trust

Frimley Health are investing £25m to construct a community diagnostic centre at Upton Community Hospital site in Slough. This is the centre piece of our Frimley CDC plan. The project is currently in design and work will start on site in the Autumn. The Community Diagnostics Centre (CDC) is a critical part of enhancing local healthcare services, providing faster and more accessible diagnostics tests for patients. We are looking for an enthusiastic and organised Project Support Officer to help drive this project forward. · The post holder will support the Slough CDC Operations Manager and the wider Slough CDC team in the successful delivery of Slough CDC. · The post holder will support in such tasks as (but not exclusive to) setting up and maintaining project documentation, producing regular and ad-hoc reports, being a key point of contact for internal and external stakeholders. Additionally, the post holder will analyse data from a variety of sources, and prepare reports, engaging with diverse audiences, monitoring the achievement of milestones, and supporting meetings and events. · The post holder will provide project support on key work streams to include setting up and maintaining project documentation, producing regular and ad-hoc reports, progress monitoring, chasing, and preparation of project paperwork. To undertake data analysis and production of reports / project plan, and stakeholder communications as required. To undertake research and literature reviews and produce summary reports. · The post holder will provide general administrative support to the Slough CDC team. Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire. As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area. We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough. Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future. We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical and nursing personnel working alongside the hospital's NHS staff providing care to patients in all specialties. The full job description and main responsibilities can be seen in the attached Job description. Some of the key duties include:

• To assist in the planning, management, coordination and delivery of projects within agreed timescales.
• To provide project support and coordination on key work streams as assigned.
• To promote and follow a consistent approach to project management.
• To develop project documentation, including risk and issue management registers, and early warning/escalation systems to help mitigate the impact on project management.
• To update project-wide documents as and when required including templates, procedures, master registers, dashboards, and formal documentation such as Board papers.
• To ensure that the monitoring of projects and progress against key deliverables including tracking registers is maintained.
• To conduct intelligence gathering (qualitative and quantitative) to support report writing, bids and business cases.
• To ensure key project information is compiled, managed, and updated to the highest level of quality and accuracy and within a timely manner. This will include the preparation of reports, flow charts, presentations, and other project documents.
• To take a central role in communicating information regarding projects/work programme or activities to a range of audiences.
• To develop and maintain information systems to accurately store and analyse project data to meet the needs of the department and service delivery areas.
• To help keep guidance documents and user guides up to date, adhering to best practice. To design and deliver training as required.
• To support and deliver various training (virtually and face-to-face).
• To support the development, and contribute to, policies and processes as appropriate.
• To build strong working relationships with a range of stakeholders within the organisation and externally with partner organisations.
• To organise and facilitate project meetings, workshops and events (both virtual and physical) including engagement and consultation forums as required.
• To maintain circulation lists and produce agendas and minutes for project management meetings and reviews, ensuring that venues are organised, papers are collated, and all documents are distributed in good time to agreed standards.
• To ensure all actions agreed are noted and that delivery is monitored, and progress chased as necessary to ensure that accurate and timely progress reports can be produced as required.
• To devise and coordinate effective ways of sharing information with key stakeholders including the provision of regular update reports.
• To collate and produce regular performance monitoring reports for key project areas and, where required, organise performance monitoring meetings for projects.
• To exercise flexibility to reprioritise work in response to frequently changing demands.
• To use initiative to manage multiple priorities and deadlines and prioritise own workload.
• To develop process maps, documents, and guidance for established and new ways of working and support their implementation within business areas, to include delivering training as appropriate.