Progress Chaser

You will work alongside the Accident & Emergency and ward teams to provide support in ensuring the smooth running of the department and a timely patient journey. This role includes working with clinical staff and other services, working to tight deadlines and communicating with patients, families and the wider MDT. Being a point of contact with both the ward team, patients and families is vital to help reduce the length of stay for patients., To be responsible for the administrative coordination of the Emergency Department processes in line with the Nurse In Charge. Ensure patients, are having timely investigations, documentation, onwards referrals, admissions and discharges. Communicates regularly with patients and their relatives to promote and maintain understanding of progress and co-operation with nursing and clinical teams to facilitate the patient journey . Is the focal point of contact for communication regarding the status of the patient within their journey as well as updating clinical teams and wider multi disciplinary teams. Liaising with other agencies both internal and external to the trust to provide a holistic approach to the patient care. Liaises with medical, paramedical staff and with other agencies to ensure the timely delivery of prescribed patient care to facilitate a prompt timely and safe patient journey. Ensure relevant processes are followed to enable timely admission/ discharge for patients while achieving the performance targets within the department. Early identification of potential problems that may affect the patient journey and the development of initial plans to address the issues ensuring escalation to relevant teams.

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work. In return we will offer:

• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes
Key Facts:
• We see on average 4810 OP appointments a day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.