Project Co-ordinator

It is the role of the Project Co-ordinator (PC) to retain and grow nominated accounts, focusing on maintaining high levels of customer satisfaction with the company's services through managing projects, fixing any issues and delivering a high-quality service. The PC will report directly to their Line Manager, as well as work closing with the company's sales and operations team., Implementation Management:

· Manage customer's implementation process. This will involve chairing implementation meetings with customers. Working with the customers to gather and document requirements for the system build.

· Create and update project governance documentation.

· Coordinate with C365 Teams and the customer to ensure a timely flow of information between stakeholders.

· Provide Support to other PC's in the team.

· Act as a initial escalation point for other PC's to resolve customer queries.

· With Support of the Head of Implementation create Milestone plans for customer implementations

· Provide guidance and advice during Jira Sprint Planning.

· Ability to identify risks to the implementation and put in place mitigation plans that are agreed by all stakeholders.

· Manage the implementation in accordance to the contractual and corporate requirements, highlighting and managing any risks during the implementation lifecycle in this regard.

Account Management:

· Management of smaller key accounts and support on larger key accounts in line with the business requirement during the implementation phase.

· Act as a point of escalation for key accounts, feedback access issues and answer customer calls.

· Understand the contractual and corporate commitments with the customer.

· Work with service delivery teams on any required issues.

Performance & Quality Management:

· Keep company documentation up to date with all accurate data.

· Produce any required service reporting.

· Produce correctly worded, accurate client information, timescales and follow up actions.

· Ensure SharePoint is kept up to date with agendas/minutes.

The candidate will be expected to have an interest in, and some ability in the following:

• Customer management


• Communication


• Presentation


• Meeting commitments


• Problem solving


• Understanding of project delivery methodologies including Agile and Waterfall, Project Coordination: 1 year (required)