Project Lead - Service Charge

At LiveWest, we are committed to providing affordable homes and delivering excellent services to communities across the South West. We put our customers at the heart of everything we do and are committed to delivering excellence through collaboration, innovation, and having a strong customer focus.

If you are a driven, innovative leader with an enhanced knowledge of Service Charges who is ready to make a positive impact, we would love to hear from you!

This is an exciting time to join LiveWest as a Project Lead - Service Charge. You will lead a small team of project analysts and coordinators to plan and deliver a large, complex high-profile service charge project. Collaborating with several business areas, you will play a key role in ensuring that our systems, processes and people align with our strategic and operational service charge objectives. You will develop a clear project scope, design and clearly defined beneficial and achievable outcomes. You will deliver the project within specified time and cost constraints.

Key Responsibilities

- Provide a methodical, high-quality approach to project development and delivery.
- Line management, coaching and development of direct reports.
- Facilitate system design workshops and create documents to map current processes and ways of working.
- Understand current methods and identify areas of improvement.
- Collect, review and refresh service charge related data to support project deliverables.

This role is being offered on a full time, 2 year fixed term basis and can be based in our Exeter, Tolvaddon or Weston-super-Mare office. A hybrid working style is an option.

To be a successful Project Lead - Service Charge, you should have the skills, knowledge and experience for a Level 3 role (please see our candidate information pack) and the following:

- Project Management.
- CIH/HNC relevant qualification or equivalent expertise through study and experience. Must be willing to work towards desirable qualification. (D)
- CIH accredited membership. (D) Must be willing to work towards.
- Experience of delivering service charges operationally or enhanced knowledge of service charge legislation.
- Experience of project management and delivering change across large, complex projects.
- Strong management experience with the ability to empower team to reach their full potential.
- Well-developed leadership skills.
- Experience in a customer service/customer care environment.
- Experience of improving customer satisfaction.
- Excellent communication skills, both written and verbal with both internal and external stakeholders.
- IT infrastructure experience. (D)
- Experience of integrated IT systems. (D)
- Business analyst skills. (D), Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

At LiveWest, we value safety, collaboration, and continuous improvement. We offer a collaborative working environment where you will have opportunities for ongoing learning and development. By joining our Service Charge team, you will be making an impact by leading a dynamic team to achieve meaningful improvements across multiple business areas, helping to ensure we deliver the best service possible for our customers., LiveWest provides over 40,000 homes to over 80,000 people throughout the South West from Gloucestershire to the Isles of Scilly. We have plans to build over 5,000 homes in the area over the next five years, developing new homes of all tenures including low-cost rent and sale, market rent and sale, and a range of supported housing and intermediate housing products, creating choice and flexibility.

As well as developing new homes, we continue to invest in existing properties and communities. Through the stability of good housing, we place better living for better lives at the centre of our mission both today and for generations to come. At LiveWest we believe in a home for everyone.

Defined Contribution pension scheme - employer contribution of 6% - 9%.
- Discretionary Bonus scheme.
- Death in Service benefit (3 x salary).
- 26 days annual leave plus bank holidays with service related increase to your entitlement up to 30 days plus an option to purchase extra annual leave.
- Family Friendly policies.
- Health Cash Plan including dental and optical cover (worth up to £1,100 per annum).
- Employee Assistance Programme.
- Health and Wellbeing programme which includes enhanced sick pay, monthly campaigns, training and yearly flu jabs.
- Cycle to Work scheme.
- Car Benefit scheme.
- Learning and Development including coaching and professional qualification support.
- Volunteering days.