Project Manager 2 Focus strategically Lead change Enable scale Domain expertise Deliver programs How you'll grow...

Joining the Customer Success team as a Project Manager, you will be responsible for managing and implementing strategic projects that will drive world class digital and expert-led customer experiences. You will also be responsible for the change management of product feature releases, new products, partnerships, and marketing campaigns. You will power prosperity by managing change that drives frictionless customer experiences, growing and retaining our customer base. You will partner with stakeholders from across the business (Marketing, Sales, Partnerships, Product) to positively influence change by optimising customer touchpoints through carefully crafted human and digital experiences.

We are looking for creative problem solvers with a passion for tackling tough customer problems to join our team and serve as a Project Manager, with responsibility for delivering business outcomes.The role is an individual contributor that conducts activities such as creating, managing, and documenting projects, measuring and reporting outcomes, and enabling scale through global alignment of processes and frameworks. You will be an advocate and influencer for effective change management across the business. You will provide expertise and guidance in support of seamless customer and employee touch points across the change to achieve business outcomes, such as customer retention and advocacy.,

• Have autonomy to work collaboratively with the leaders in your space to drive the project/program strategy to accelerate the most strategic business outcomes


• Leverage a data backed approach to execute, monitor and communicate progress, trade-offs or decisions needed


• Forecast increases in customer service volume to ensure frontline teams are staffed accordingly, and implement levers to mitigate risk related to the change, Understand and support key changes and type of change (process, technology and organisation) being driven by the program


• Role model and embrace change to lead teams through evolving priorities


Enable scale


• Execute on improvement within the project/program and work with stakeholders to implement


• Participate in opportunities to engage with the program community to improve your craft


Domain expertise


• Exhibit intellectual curiosity and eagerness to understand new technologies


• Identify technical dependencies and any gaps, determine capabilities needed and engage the proper technical experts to determine a solution


Deliver programs


• Develop a high quality project/program management


• Manage the project/program operating rhythm


• Track risks and issues and work with stakeholders to determine response plans


• Drive the resolution of escalations and decisions using robust decision-making


• Uses data to assess progress to plan and communicate progress to stakeholders
  
  3+ years of experience in a project and change management role with experience managing complex programs in SaaS, design, customer experience, service and support


• Demonstrated ability to influence at the mid manager level within a matrixed


• Demonstrated ability to build strong partnerships across teams in delivering the best outcome of programs


• Ability to use data and insights to support and drive decision-making


• Proven experience in implementing product-based change, managing process and organisational change


• Proficiency in using project management tools and software such as Monday.com, LeanIX, Smartsheets, Confluence, and Jira


• Certification in foundational project and change management, such as APM PFQ, and PMI
  
  Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible., You will be part of a strong cross organisational Intuit Program Management community that comes together to share experiences and solve problems in areas where we are passionate. You'll partner with an experienced program leadership team that helps break down barriers- allowing you to grow and develop your career, increase contribution to the company and accelerate delivery of innovation for our customers.

Gleb Intuit employee

"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."

Morag Intuit employee

"It's important to always strive for improvement, even if you're already in a good place."

Alexandria Intuit employee

"Our goal at Intuit is to solve challenging financial problems for millions of people. It's satisfying to design awesome solutions knowing that you're helping people around the world achieve their dreams of prosperity."

Emily Intuit employee

"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we're using our resources and knowledge to power prosperity for millions of people around the world."

Troy Intuit employee

"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There's nothing else like it."

Natalie Intuit employee

"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers' lives and their day-to-day. Finances are tricky and it's emotional and stressful, and if I can help lift that burden off of someone, I feel like it's worth it."

Conrad Intuit employee

"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."

Joylyn Intuit employee

"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work - powering prosperity around the world."

Conrad Intuit employee

"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."

Alexandria Intuit employee

"Our goal at Intuit is to solve challenging financial problems for millions of people. It's satisfying to design awesome solutions knowing that you're helping people around the world achieve their dreams of prosperity."

Emily Intuit employee

"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we're using our resources and knowledge to power prosperity for millions of people around the world."

Troy Intuit employee

"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There's nothing else like it."

Natalie Intuit employee

"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers' lives and their day-to-day. Finances are tricky and it's emotional and stressful, and if I can help lift that burden off of someone, I feel like it's worth it."

Emily Intuit employee

"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we're using our resources and knowledge to power prosperity for millions of people around the world."

Heather Intuit employee

"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."

Alexandria Intuit employee

"Our goal at Intuit is to solve challenging financial problems for millions of people. It's satisfying to design awesome solutions knowing that you're helping people around the world achieve their dreams of prosperity."

Troy Intuit employee

"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There's nothing else like it."

Jake Intuit employee

"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."

Alexandria Intuit employee

"Our goal at Intuit is to solve challenging financial problems for millions of people. It's satisfying to design awesome solutions knowing that you're helping people around the world achieve their dreams of prosperity."

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Emily Intuit employee

"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we're using our resources and knowledge to power prosperity for millions of people around the world."

Breaunna Intuit employee

"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."

Chelsia Intuit employee

"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."

Troy Intuit employee

"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There's nothing else like it.", Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.