Project Manager - Customer & Operations

We're on the hunt for a talented Project Manager to join our Claims & Operations Pillar in either our Salford Quays, Manchester or Haywards Heath, West Sussex offices.

You'll be responsible for leading a set of project goals and objectives, ensuring successful project delivery across our highest priority projects. This will focus on the Claims, Fraud and Customer areas. You'll also be responsible for managing resources, controlling budgets and timelines, and providing project quality.

We're all about people and we're passionate about continuous improvement. You'll be an active member of the Project Management Practice and will regularly share your thoughts with the Project Manager Practice Lead to develop and implement best practice, continually improving ways of working.

You'll also provide transactional delivery of our most important initiatives in a predominantly agile delivery environment aligned to First Central's Change Delivery Framework (CDF).,

• Deliver multiple, concurrent Projects and Business Outcomes with responsibility for all Business and IT change elements


• Manage Projects of varying 'scale' as well as Business Outcomes from idea through to delivery and closure, adopting proportionate governance and using the established Change Delivery Framework


• Maintain momentum and direction, delivering to the agreed scope, timeframe and budget with resource planning and accurate estimation treated as fundamental principles


• Practice a progressive Stakeholder Management approach, building invested relationships where appropriate employing an agreed engagement & communication plan


• Actively manage project risks, issues and dependencies. Actively monitor and QA change delivery activities and deliverables including technical Sprint composition and the progress of specific PBI's


• Create, control, track and report on project plans and budgets. Plan and coordinate work with other internal departments to ensure internal resource requirements are understood and the right resources are available when required


• Direct the activities of third-party providers ensuring delivery to time, quality and budget


• Participate in PI planning activities, where appropriate


• Report progress to Senior Board Members through Steering Groups and established Monthly reporting


• Actively contribute to the Project Management Community of Practice


• Fully understand and plan for the business impact of change


• Ensure that all Business and IT operational areas are ready to accept the change


• Ensure project processes and controls are adopted and adhered to


• Adhere to the Company values always and encourage others to do the same


• Ensure compliance with company and other relevant standards/regulations always (including Consumer Duty)
  
  Are you a Project Manager with expert communication skills? Are you able to manage stakeholders of all levels within a business? If so then we want to hear from you!, Project management experience


• Stakeholder management at all levels


• Strong communication


Nice to have skills, but optional:

• Decision making



• Influencing stakeholders of all levels


• Critical thinking, Strong planning and control expertise


• Strong leadership and people management


• Excellent communication and interpersonal skills


• Excellent time management and organisation


• Excellent workshop and meeting facilitation


• Strong analytical and problem-solving


• Ability to communicate risks and issues at all levels of the organisation


• Excellent Supplier and Stakeholder Management


• Formal Project Management qualification such as APMP, PRINCE2, Agile Project Management or equivalent


Behaviours

• Commercially focussed and results driven


• Self-motivated and enthusiastic


• Acts as a role model and motivates others


• Embraces, embeds and incorporates the Company values


• An organised and pro-active approach


• Ability to lead and influence


• A flexible approach and positive attitude


• Able to balance an emphasis on attention to detail whilst retaining focus on broader needs


• Takes initiative to make decisions


• Strives to deliver business improvement


Tools

• MS Office / SharePoint / Azure DevOps / Confluence, People first. Always. We're passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that's what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you'll enjoy, take a look at all our perks in full here.
  
  We're First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life.


Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills are built on data expertise; it creates the insights we need to give the right cover to the right customers at the right price. But, it's the people inside and outside our business that power us. They make us stand out, help us succeed. We're ambitious. We're growing. We've won awards.