Project Manager - System Implementation, Client Onboarding (Consultant) - Professional Services

As a Project Manager, you will lead on the end-to-end implementation of a client life cycle management and onboarding tool for a professional services organisation, based in Central London. You will closely support the Pace Programme Manager and wider team, engaging with our client stakeholders as a trusted delivery partner. You will collaborate with consultants, clients, and stakeholders, providing essential support to keep projects on track, on time, and within scope. What you'll do:

• Manage the end-to-end life cycle of the system implementation, ensuring timely delivery, budget control, and quality outcomes.
• Lead the initial discovery phase, including stakeholder engagement, requirements gathering, and project scope definition.
• Facilitate vendor assessment, selection, and procurement processes, aligning outcomes with client needs and organizational goals.
• Develop a comprehensive business case, including cost analysis, ROI, and strategic alignment for the client life cycle management tool.
• Create and maintain project plans, schedules, risk registers, and status reports to ensure transparency and accountability.
• Collaborate closely with client stakeholders, Pace team members, and third-party vendors to foster effective communication and alignment.
• Identify, monitor, and mitigate project risks and issues while managing change control processes to maintain project integrity.
• Provide leadership and direction throughout project execution, ensuring successful system integration and client satisfaction.
  
  Proven experience managing full life cycle system implementation projects, from start to finish.
• Strong understanding of vendor assessment, procurement processes, and business case development within a technology implementation context.
• Excellent project management skills with proficiency in project planning tools (eg, MS Project, JIRA, or similar).
• Exceptional communication, negotiation, and stakeholder management skills to engage diverse teams and vendors.
• Ability to identify, analyze, and resolve risks and issues with a structured, proactive approach.
• Experience in delivering projects involving client life cycle management tools or similar systems within professional services (financial services, legal, insurance etc.) is highly desirable.
• Strong analytical and problem-solving skills, with a focus on delivering measurable outcomes and ROI.
• Relevant qualifications, such as PRINCE2, PMP, or Agile certifications, and experience working in both Agile and Waterfall methodologies.
  
  At Pace, our Consultants genuinely care about the impact our work has on our customers and their customers alike. We are problem solvers' who call on our collective experience, knowledge and skills to support customers to access benefits early.
Our mission is to create environments that thrive for our customers; we enable this by providing transformation, process optimisation, and automation services, all with the aim of enabling our customers to harness human autonomy. Who we are: We're a boutique management consultancy with a difference. We're values-driven and passionate about creating a supportive, open culture. Our team is tight-knit, diverse, and committed to delivering outcomes without losing sight of the human touch. We believe in being open, thinking differently, taking ownership, and having fun, and we want these values to shine through in everything we do. We are reimagining how transformation services are delivered, taking a human-centered approach, and our work is having a material impact on people's lives. If this resonates with you, we would love to hear from you., Harnessing Human Autonomy is putting the needs of humans above all in process and system design. We are a consultancy that helps organisations become aware of the human needs and behaviours within their operations, so that systems and processes can be designed and implemented to match. We automate the basics and empower the human to achieve more in the beckoning age of AI and automation. The results are a more engaged, agile and motivated workforce capable of greater efficiency and innovation. Imagine If... you worked for a business that has integrity at its core, one that truly cares about its People, Corporate Social Responsibility and delivering real value to its customers. At Pace, we recognise that we are only as good as our people.? Apply today to find out about the great things we're achieving together and the fun we have as a team.