Project Officer

We are currently recruiting for a 6-month time limited contract Project Officer role within ICT for the Resident and Business Digital Experience Programme.

The RBDxP Programme:

• The Resident and Business Digital Experience Programme (RBDxP) is a dynamic and ambitious programme which will transform the way the Council interacts with residents, businesses, and partners.


• The overall objective is to provide Manchester's residents, businesses and partners with an easy to use, fully integrated set of digital public services that will improve customer journeys and interactions, using the best available technology, and make digital the preferred method of choice.


• It will ensure residents and businesses who want to interact digitally can do so easily by utilising digital technologies, best practice methodologies, user engagement, data, and by building a digital, customer-focused culture.


The RBDxP programme objectives:
1. Make Manchester City Council a digital leader of public services, reducing internal demand costs and increasing customer satisfaction.
2. Connecting our organisation together, allowing effective collaboration with partners.
3. Use inclusive design and understanding of the digitally diverse needs of our residents, to ensure fair and equitable access to all our services.
4. Ensure systems and technology provide the best customer experience and manages demand.

The Resident and Business Digital Experience Programme (RBDxP) falls within the Engagement and Delivery unit within ICT. It will be closely aligned with the 'Digitally Integrated Council' workstream which falls within the Council's 'Future Shape' initiative.

In April 2024 the RBDxP team implemented a new CRM, integration layer and webforms package as part of Phase 1 of the Programme. As we move into Phase 2 work will be carried out to upgrade and improve the Council's Content Management System.

ICT Department:

The RBDxP Team come under the Council's ICT department, which has 4 function units and is made up of 164 staff. The 4 functional units are:

PMO & Governance.
Engagement and Delivery.
Enterprise Architecture.
Service Operations.

The department's strategy has the customer at its heart, with a vision: always, high value, business aligned technology and applications. Delivering high quality agile customer centric service. Always safe, secure and compliant.

The overall aim of the ICT Service is to manage the network, computers and systems that support internal and external Council services. ICT also provide strategic direction for technology development and ICT Project Management.

The ICT Service supports over 7000 users of end user devices across the Manchester City Council network and remotely.

We are currently recruiting for a 6-month fixed term contract Project Officer role within ICT on the Resident and Business Digital Experience Programme., The RBDxP team are recruiting for a Project Officer for 6 months to coordinate the review of all content and pages on the current website.

The ideal candidate will be able to support this work and be able to work independently to gather the information required from a large number of stakeholders. The candidate will need good organisational and communication skills to monitor and coordinate progress with colleagues and managers.

The ideal candidates will be self-starters who will be able to work under minimal supervision to follow processes and procedures put in places by the wider project as liaison with onsite colleagues and suppliers is critical.

In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment.

We're the local government authority for Manchester, and have teams across the city helping to make this a great place to live for everyone. We're proud to do local government differently, in a city with an international reputation for diversity, creativity, culture and passion.

When you join us, you're joining a team of over 7,000 council staff helping to make our ambition for Manchester a reality. Whatever your role, you'll be supporting our residents and communities to be the best they can be, and helping to build a Manchester that's fairer for everyone who lives, works, volunteers, studies or plays here.

To make our ambition a reality, every person we recruit needs to play their its part. It takes a certain type of behaviour, attitude and way of working to get Manchester where it wants to be. Our people and partners have agreed five 'behaviours' - the grounding for how we must work together and treat one another:

• We take time to listen and understand


• We work together and trust each other


• We show that we value our differences and treat each other fairly


• We 'own it' and we're not afraid to try new things


• We're proud and passionate about Manchester


A career with us means you can be yourself, thrive, and build the career your talent and ambition deserve.

Creating an inclusive team at Manchester City Council

At Manchester City Council, we strive to create a fair and inclusive workplace that is as diverse as the communities we serve. We want to further increase the diversity of our workforce, in particular the number of Black, Asian and Minority Ethnic staff and disabled staff at all levels of the Council. This advert is open to all applicants, and we would particularly encourage applications from candidates identifying with one or both of those characteristics.

If you want to find out more about the role, our ways of working, flexible arrangements or any workplace adjustments, please let us know by emailing jobs@manchester.gov.uk. If you are invited to interview, we will ask you if you require any adjustments for you to best demonstrate your suitability for the role in the interview process.

Guaranteed Interview Scheme

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:

• Members of the Armed Forces and veterans


• Are currently in care, or have previously been in care


• If you consider yourself to be disabled or if you have a long-term health condition


Accessibility

As a Disability Confident Employer, we provide support for employees with physical or mental-health conditions, a disability or neurodiversity. Our workplaces are accessible by design, and we make workplace adjustments including providing aids, adaptations and equipment. These, combined with our flexible working policies such as disability-related leave, enable our employees to perform their role, thrive and be their authentic selves in work.