Project Officer - Planned Works

Provide excellent customer service and support via various channels.

-Continuously improve processes and information outputs for planned delivery projects.

-Handle administrative tasks, including reporting, complaint updates, and compliance.

-Monitor project quality and customer experience.

-Collaborate with contractors and residents to improve projects and maintain clear communication.

-Engage with internal and external stakeholders to enhance services and promote the organization.

-Analyze information for accuracy and escalate concerns.

-Keep trackers up to date and provide regular status updates.

-Support contractual meetings and effective contract management.

Experience in customer service, IT literacy, and analyzing customer feedback.

-Attention to detail and accuracy.

-Proficiency in Microsoft Office and adaptability to new IT tools.

-Strong administrative skills and the ability to manage a demanding workload.

-Ability to work independently and solve problems.

-Results and solutions focused

-Customer and service drive, proactively contributes to continuous improvement

-Able to plan, organise and prioritise workload effectively

We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH.

Learn more about our benefits and organisation by viewing our attached document

Our promise

Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively Serving people better every day to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme.

We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and others wellbeing.

We provide a platform of Network groups for employees to share views, tell us what were doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-

• Gender


• Ethnicity


• LGBTQ+


• Disability


Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!


• 28 days annual leave plus 8 bank holidays (pro rata for part time) per year


• 2 volunteering days per year for things like helping out in local communities


• An additional Beliefs day once a year to have an extra a day off


• Supported family friendly approach with extended parental leave


• Enhanced pension with matched contributions of up to 9%


• Option to buy or sell up to 5 days annual leave per year


• Life assurance cover 3 x your salary


• Cycle2work scheme


• Hybrid Working - Dependent on job role and department


• Health cash plan scheme for your everyday healthcare needs which you can add your family members too


• Tenancy deposit interest free loan to help with rental deposits and season Ticket loan


• Access to extensive learning and training opportunities with Wisebox platform


• Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues


• Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support


• Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation