Project Support Coordinator

As a Project support coordinator, you will be responsible for Post Sales Support of customer issue. This can include repairs (both returns and field), technical support or a field service or other service request. As a Project Support coordinator, you will be responsible for:

• Managing existing and future maintenance contracts
• Resolving customer issues and queries.
• Offering face-to-face, telephone and email customer support and advice
• Supporting the management of demand for required stock and service parts, and co-ordinate movement of parts to engineers, sub-contractors or customers to deliver accurate stock levels at all locations.
• Providing support for engineers, sub-contractors & suppliers as required.
• Working with Project Managers to maintain and update project schedules; resolve issues and control resources and deliverables, including third party involvement.
• Ensuring clear communication with other Baker Hughes departments to ensure processes are followed and deadlines met
• Supporting the delivery of detailed reports, trends, concerns and customer feedback as required by the business or to meet customer requirements.
• Assisting in the preparation of documentation for customers as required including, but not limited to, job sheets, site information packs, site handover packs, O&M manual documentation, risk assessments and method statements.
• Assisting in the adherence to the Baker Hughes Invoicing Process, including but not limited to the creation of sales orders and invoices, resolving disputed invoices and resolving Aged Debt
  
  Have experience in a customer focused position
• Be proactive, able to look for opportunities to drive improvements within the business.
• Demonstrate self-motivation and resilience.
• Show good knowledge of Microsoft Word, Excel, Outlook and general databases.
• Demonstrate flexibility in working hours and provide out of hours support, including weekend (on a rota basis)
• Have good data manipulation and analytics skills.
• Have excellent communications skills
  
  With over a century of experience, knowledge, innovation embedded in the designs, our large electric motors and generators are custom engineered to meet unique operating conditions. The synchronous motors are capable of driving some of the largest centrifugal compressors in the world in critical application such as natural gas pipelines, production of LNG and other hydrocarbon processing., Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
Working for you Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits