Project Support Officer

The Project Support Office works with the Head Digital Transformation and Delivery and the IT Director to ensure the operational management of the two programmes, supporting across both teams. The key responsibilities of the post are to provide a high quality administrative support to the Head Digital Transformation and Delivery and Informatics, with programme delivery, project support, taking actions, stakeholder management, reporting risks and ensure that actions are completed by project managers This role will be working across the Digital Transformation and Delivery team and the Informatics team in North West London ICB. The Digital Transformation and Delivery team is working to deliver cutting edge innovation into all GP practices across North West London. We work collaboratively with all stakeholders. All aspects of our business, including the relationships we create, our approach to work and the decisions we make, are built upon our values. The values ensure we remain supportive, transparent and accountable, they are a commitment to collaborative working and embrace diversity, as we believe everyone counts. The values help us to remain effective as we work to understand the needs of the population we serve, deliver our four objectives and commission, coordinate delivery and assure health services for all our residents., The key responsibilities of the post are to provide a high quality administrative support to the Head of Digital Transformation and Delivery and the Deputy Director of IT, and associated reviews / panels and meetings. In working closely with other programme and team colleagues, you will be expected to:

• provide administrative support to the programme of work being undertaken;
• ensure effective, high-quality project support and reporting;
• actively engage and work collaboratively with colleagues and partners.
All team members will be expected to work flexibly across the teams as and when required, and as the Directorate requires and actively encourages cross-working. Maintain good communication links with teams to ensure meetings are well prepared and executed on a timely basis Able to produce accurate, clear high-quality minutes from meetings where clinical and technical language is often used and is important to record accurately. Able to communicate and follow up on decisions in a timely, accurate and effective way, helping to problem solve issues in a customer friendly manner. Ensure that all steps are taken to prevent the possible deterioration of patients who are then at risk of hospitalisation and placement breakdown, through the use of the Dynamic Support Registers, project plans, development logs and meetings to facilitate the delivery of all projects.

NHS North West London Integrated Care Board (NHS NWL ICB) is a statutory body responsible for planning and allocating health and care resources to improve the lives of people in eight boroughs across North West London: Brent, Ealing, Hammersmith and Fulham, Harrow, Hillingdon, Hounslow, Royal Borough of Kensington and Chelsea and Westminster. We work with people who live and work in North West London to plan and improve health and care services. We have an annual budget of £6 billion and serve a diverse population of 2.1m residents. We are here to help local people live healthier lives, improve the quality of healthcare, tackle inequalities and make sure the NHS makes best use of resources. All ICB roles work collectively to ensure our residents and patients have access to the right services when they need them as well as focusing on prevention and health promotion, supporting residents to take greater care of their own health and live longer, healthier lives.