Project Support Officer

We have an exciting opportunity for a Project Support Officer to provide administrative support in the setup and overall project delivery of a haemato-oncology integrated Palliative Care service at The Royal Marsden. The aim of this service is to holistically support patients through early proactive symptom control and future care planning. The Project Support Officer will work closely with the Project Manager to coordinate the administrative functions of the project, support successful planning, stakeholder engagement, data collection, the development of patient pathways and reporting for this project.
The success of this project is expected to deliver key improvements for our patients including:
1. Improved quality of care for patients through holistic symptom management, enhanced communication between patients, improved coordination between hospital and primary care services and future planning.
2. Reduced length of stay through avoidance of non-elective crisis admissions and supporting planning for end-of-life care, which includes the setting patients will be cared for in., To provide project support, administrative leadership and stakeholder engagement to deliver a high quality, comprehensive project support service as part of the delivery of an haemato-oncology integrated Palliative Care service. This role will sit within the Symptom Control and Palliative Care team. The post holder will be responsible for their own workload, including having responsibility for coordinating project tasks, updating project documentation and dealing with project stakeholders, patients and multi-disciplinary teams. They will support data collection and reporting as part of this project.
Key responsibilities include providing comprehensive administrative support, managing and analysing data, and generating reports to aid in decision-making and progress through the project against project deliverables. The project support officer will monitor and track patient pathways relating to the project and act as a liaison between various stakeholders, facilitating effective communication and addressing any queries., + To provide all administrative support to the project team and be a central point of contact and resource for staff and patients
+ Receive and manage incoming communications on behalf of the team using own initiative to ensure items are prioritised and appropriately dealt with.
+ Liaise and coordinate project activities with other internal and external hospital personnel, plus 3rd parties including external contractors.
+ Use tact, diplomacy and persuasive skills in order to resolve conflicting pressures and issues within the project.
+ Resolve complex and non-complex project and patient queries independently, professionally and efficiently.
The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.
As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.
Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. We advise you to submit your application as early as possible to prevent disappointment.
All applicants will be contacted by email to the address supplied on your application. Applicants are advised to check their email accounts regularly and to ensure that email filters are set to allow our emails.
Flu Vaccination - What We Expect of our Staff
At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease.
The wellbeing of our staff and patients is of the upmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust.

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.