Property Compliance & Scheduling Admin

We consider all types of flexibility, including locations, hours and working patterns. Working in our UK support functions you'll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you'll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day. The role Operationally support the Bupa Corporate office and Health Clinics Hard FM function and in partnership with Bupa's Property Managers, to ensure the consistent and effective operational delivery of Hard FM Planned and Reactive services. This role will link in with the Bupa Central Property administration team and will form the nucleus of the Compliance and Scheduling operation. You'll help us make health happen by

• To manage emails from the shared PPM Compliance mailbox
• Ensure 100% compliance is maintained throughout the month in accordance with our internal
compliance system.
• Support Bupa and our Property Teams with contractor/contract mobilisation.
• Plan and book in compliance/PPM tasks in line with internal compliance system.
• Hold weekly internal compliance call to highlight any month risks.
• Attend regular site meetings with Property Team members.
• Assist Bupa in ensuring internal compliance system is accurate and up to date.
• Assist Bupa in ensuring that the Helpdesk function is fully supported and reactive tasks are
regularly updated, scheduled, and assigned to the correct resource.
• Review and manage actions extracted from compliance tasks, obtain quotations for these
remedial actions, and add to our quotation portal.
• Reviewing vendors service data and assessing if works completed reflect the amount and
works completed as per description on supplier's invoice and match the supplied quotation.
• Where vendors have not rendered the full service, admin to calculate the total accrued credit
amount and update the Property Compliance Scheduling Manager.
• Constantly reviewing supply chains to supply information to team on which supply partners to
use based on suitability and feedback from internal colleagues.


• You will be experienced in PPM delivery in a similar sized / complex organisation and have experience of service standards and how to delivery first class customer satisfaction
• You will need to have strong interpersonal and communication skills combined with good IT knowledge.
• Experience of supporting the development and implementation of Hard FM specialist services that that reflects the needs of stakeholders
• Understanding and knowledge of performance measurement techniques within the current Hard FM specialist services markets
• Experience of Hard FM services for the effective maintenance of built and installed assets
• Good working knowledge of standards and Compliance legislation as applicable to the Facilities
Management market
• Solid IT knowledge and understanding of Microsoft Office
• Able to work well under pressure
• Able to delegate where necessary
• IOSH Working Safely
  
  Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts
Why Bupa? We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences. As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. Time Type: Full time Job Area: Administration, Property & Facilities