Property Coordinator

Here in the Serco recruitment team, we're responsible for hiring people that deliver essential public services in Defence, Transport, Justice & Immigration, Citizen Services and Healthcare. We are currently looking for a Property Coordinator to join our team at AASC, Asylum Accommodation and Support Services Contracts. A key member of the Service Delivery team, this role is crucial to ensure service users' needs are met within agreed timeframes in accordance with Serco's contractual obligations to UK Visa's & Immigration (UKV&I), in relation to accommodation (and transport) for service users. The Property Co-Ordinator will be carrying out administrative duties to support the property directorate. As the Property Co-Ordinator your key accountabilities will include:

• Build relationships with Landlords, estate agents, solicitors, intermediaries, and other 3rd parties both on the telephone/e-mail and written correspondence within agreed SLA's
• Work closely the property directorate to ensure accurate rent details are present for landlords/letting agents/investors accounts
• Update database daily with changes of Landlord terms, including rent uplifts, rechanges, ad hoc payments, missing information, changes to Landlord status.
• Work with Shared services for any blocked or non-payment of rent due to mismatched bank details
• Escalate issues relating to rents for landlords and letting agents to Service Delivery Manager
• Manage all landlord queries relating to rent issues and facilitate other queries to relevant teams
• Process monthly rent run for the North West, Midlands, and East of England Contracts to ensure no breach to Contract/ Lease
• Timely and accurate processing of invoices for large site facilities
In return we can offer a supportive and collaborative environment that respects work/life balance and ultimately contributes to the delivery of vital public services in the UK. Flexible Working pattern Mon to Fri 7.5 hours per day between 08:00 and 18:00 to meet the operational needs of the business.


• Ability to successfully engage and create successful working relationships with both internal and external stakeholders
• Demonstrate effective time management skills and ability to manage and deliver a variety of priority tasks, prioritising own workload to meet specific timescales without prompt
• Proficient Excel skills
• Ability to work under pressure
  
  Why Serco
A place you can make an impact - With approximately 20,000 asylum seekers and more than 5,000 properties you'll be delivering an essential service that touch people's lives. A place you can count on - Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways. A place for you - We are a motivated team who will encourage you and help you to succeed within a supportive and safe culture. You'll have the resources you need to do your job in a diverse and supportive environment. What we offer
• Pension - up to 6%
• Employee Assistance Programme
• Chance to contribute to innovation in the Immigration sector
• A company passionate about diversity and inclusion
• A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality
• A safe and supportive culture
• The chance to make a positive difference and contribute to innovation in the public services sector
• Free onsite parking
#aasccareers About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.