Property Enquiries Coordinator

Forbes Solicitors are looking for a Property Enquiries Coordinator to join the Central Property Team at our Walton Summit office . This is a full-time role working 36.25 hours per week, Monday Friday. The Firm's Central Property Team is an integral part of our property service offering and provides key administrative support to our Residential and Commercial Property teams. The role of Property Enquires Coordinator (New Business Executive) will be tasked with successfully delivering the new enquiries service for the Property (Residential / Commercial) departments ensuring excellent customer service to new clients and maximising the conversion of enquiries to new business within the team. This is a great opportunity to join a collaborative and professional team. Whilst the role will be working to the fast-pace, customer focus and high standards of a law firm, the role will also provide a sustainable work-life balance and relate to the regional area in which it is based. The role will be responsible for delivering successful outcomes such as :

• Successfully and accurately advise on the relevant and appropriate services that the department can provide based on the enquiry information and client requirements, with the aim of converting the enquiry into confirmed business;
• Utilise strong communication skills to build rapport with potential clients, gain all relevant information, understand the client needs and expectations and articulate this back to the client and onto the legal advisor;
• Deliver an informed and professional response to new enquiries including providing relevant customer service information and quotes;
• and filtering the types of enquiries that the team does not deal with and signposting them elsewhere;
• Utilise strategic questioning to fully understand the detail and nuance of potential client enquiries, making comprehensive and accurate notes of the nature and background of the enquiry to ensure excellent client care and maximise cross-selling opportunities.
• Deliver on-going customer service with the provision of follow-up processes, sharing any relevant information the potential client may require or gain an understanding of why an enquiry was lost.
• To provide fixed fee quotes where necessary.
• Maintain a detailed and up to date knowledge and understanding of the services provided by the team, developing basic legal knowledge to successfully support both potential clients and the department;
• Maintaining accurate information on referrals in and out the department;
• Coordinate diary appointments and room bookings for the team and clients, i.e. team meetings, client meetings, 1-2-1's and taking minutes as and when required;
• Contribute to the on-going development of the team and including peers and team members, processes and systems.
Organisation Forbes Solicitors offer the full range of legal services to individuals, commercial clients, and a number of specialist sectors where we excel nationally. We have offices across the North but our roots are firmly based in Lancashire. Our clients tell us that we stand out from other firms. We are real people who are passionate about getting the best results. Working together and listening to our clients, we provide genuine and practical advice. We are looking for someone who displays our values; specifically someone who is their Authentic self, someone that strives for Exceptional results and someone who can work as a team and be United.


• Proven experience of working in an informative customer service role;
• Proven experience of working within an administrative or personal assistant function;
• Have the ability to build rapport and trust with clients;
• Excellent verbal and written communication skills including strong listening skills and ability to understand and articulate customer query or need;
• Ability to develop excellent relationships with clients;
• Excellent customer service skills;
• Strong IT skills and the ability to use multiple platforms such as word, excel, outlook and other case management systems / databases;
• Strong attention to detail and accurate, detailed recording of information.
• Vave the ability to work pro-actively as part of a team;
• Demonstrate the Firms' values
  
  We are committed to being a supportive organisation that keeps focus on our people and therefore we offer a range of additional benefits including :
• Competitive Salary;
• 33 Days Annual Leave, including bank holidays;
• Annual Leave Purchase Scheme (Subject to T&Cs);
• Celebration Leave;
• Bonus Scheme;
• Ongoing Training and Development;
• Progression Opportunities;
• Company Pension;
• Service Awards;
• Health Care Benefits (Health Cash Back Plan and Mental Health Counselling Services);
• Other Employee Discounts;
• Recruitment and Legal Department Referrals (Subject to T&C's);
• Annual Events.