Property Manager

+ Managing a portfolio of circa 100 properties
+ Ensuring Landlords are compliant with legislation and contractual obligations
+ Ensuring safety certificates are carried out and renewed within a timely manner
+ To renew/completed HMO/selective licensing paperwork.
+ Liaise with contractors and arrange payment for works
+ Following procedures to ensure service standards are consistent
+ Arranging repairs and maintenance within a reasonable timeframe
+ Obtaining quotes when required
+ Booking check-outs for tenancies coming to an end
+ Dealing with end of tenancy deposits within a timely manner
+ Ensuring all pre-tenancy works and pre-tenancy cleans are completed for all new tenancies
+ Arranging payment for Service Charge and Ground Rent invoices. Ensuring funds are on account to make payment, if not chase funds.
+ CRM Dashboard management
+ Dealing with insurance claims in a timely manner
+ Visiting properties at least twice per tenancy. At times this could be more - the role is not just office-based and taking a hands-on approach is essential
+ Providing an advisory, forward-thinking and bespoke service to our clients to ensure retention rates remain high
+ Seeking opportunities to increase revenue for the department and spotting any cross-selling opportunities that will benefit the company as a whole.
+ Taking initiative in resolving client issues and being proactive in keeping on top workload
+ Assisting Senior Management to resolve complaints/escalations that is related to the portfolio

+ Confident liaising with clients via phone, email and letter
+ Out of the box thinking and pro-active approach
+ Ability to work under pressure with a degree of flexibility and to take control of own workload
+ Excellent interpersonal skills - good communication between departments and with tenants and landlords is essential
+ Excellent organisational and IT skills
Behaviours
+ Agile
+ Trustworthy
+ Courageous
+ Good problem solver
+ Positive and 'can do' attitude
+ Good team player

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

We are in business to create and deliver real value for clients, shareholders and our own people in a complex world that is constantly changing.

JLL is a financial and professional services firm specialising in real estate services and investment management. We have more than 58,000 people in more than 1,000 locations in 70 countries serving the local, regional and global real estate needs of those clients, growing our company in the process. In response to changing client expectations and market conditions, we assemble teams of experts who deliver integrated services built on market insight and foresight, sound research and relevant market knowledge. We attract, develop and reward the best, and most diverse, people in our industry, challenging them to develop enduring client relationships built on quality service, collaboration and trust., Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.