Property Manager

As a property manager, you will contribute to our vision of being the UK's leading property manager by:

- Providing an exceptional Property Management and service to our customers; ensuring that our customer experience is engaging and frustration-free
- Working to ensure the building is well maintained for the landlord and our customers so that we can demonstrate full compliance with our statutory obligations as appointed Property Manager.
- By demonstrating and living our values to be able to naturally gain new leads and to grow and move the business forward

Main Responsibilities

- As a remote manager, you will be autonomous in managing your own diary. You will visit each property at regular intervals and will need to prioritise sites that require more of your time and attention.
- Arrange and facilitate regular meetings with key stakeholders within your portfolio, guiding and positively influencing decisions and disputes; encouraging open two way communication and information cascade.
- Manage and authorise all expenditure throughout the year, maintaining cash flow to prevent critical funding issues and ensuring value for money for customers and clients whilst reviewing service charge audited accounts and budgets.
- Liaise with the credit control function to ensure effective debt management of the portfolio, inclusive of initial collection of routine service charge arrears - we don't tend to do this much, collections manage this
- Ensure that all the property is managed in accordance with key Health and Safety legislation including but not limited to Fire Safety, Asbestos and Legionella / water hygiene control regulations acting as the 'Responsible 'Person for on-site Fire Safety regulation purposes
- Conduct comprehensive site inspections and visits of your portfolio ensuring portfolio KPI's are achieved throughout the year.
- Complete all Fire, Health and Safety risk assessment/site inspection follow up actions within the defined timescales and take ownership of any Enforcement action.
- Ensure timely delivery of major works and remedial planned works are undertaken whilst managing contracts with affiliated external Contractors overseeing their performance and scope of work
- Deliver professional and effective mobilisation and management of new schemes that are brought into FirstPort management

Demonstrable experience of housing or property management and delivering an exceptional customer service.
- An IRPM/TPI qualification is highly desireable
- Commercially astute; able to use data, trend analysis and insights to make decisions.
- Confident, articulate communicator - both orally and in writing; able to build relationships with all types of customer and client
- Able to work with autonomy across multi-sites
- Ability to effectively chair and present meetings and deliver complex updates and financial information to different audiences.
- Efficient in maintaining administration and finance records electronically.
- Has knowledge of Health and Safety regulations, Residential Landlord & Tenant legislation relevant to property management
- Ability to work under pressure and to deadlines, able to prioritise and delegate and manage time effectively.

FirstPort is the UK's leading property management company, caring for our customers' homes across England, Wales and Scotland.With over four decades of experience and over 3,100 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies.
FirstPort is a member of the Association of Residential Managing Agents (ARMA), the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS). As well as holding a Five Star Rating from the British Safety Council, FirstPort is an accredited Safe Agent and belongs to The Property Ombudsman.
Why choose us?
By joining us, you will work with industry professionals who are committed to providing the highest levels of customer service, as well as ensuring we put our people first.
The benefits of working with us can include free parking, free fruit, discounted gym membership, a true work-life balance and the opportunity of growth and progression. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.
We're committed to promoting diversity at FirstPort and recruit on merit. We are an inclusive employer that prides itself in being so diverse.
What's next?
To start your application for this role we will ask you to upload your CV and answer a few questions.