Property Services Operative

Atlas Workplace Services has an opportunity for an Account Co-Ordinator to join our team in Farnborough. As one of our Property Services Operatives, you will be responsible for ensuring delivery and performance of facilities services across one of our prestigious contracts. Working at our clients site you will assist in supporting the post room functionality of the site, they will also provide support to the hard services engineers primarily the fabric engineers. Principle Duties and Responsibilities

• Ensuring the highest focus on Customer Services across all duties.
• Provide a porterage and stores service, including but not limited to the collection and delivery of parcels, packages and goods around site.
• Completing and collating paperwork as required ensuring compliance to the document management process.
• Receive and action daily reactive work requests using our CAFM system to proactively manage workload in line with contract performance KPI/SLA's.
• Completion of general maintenance tasks, porterage, painting and decorating, alongside many other general works requested by the management team and our customer.
• Assisting with room set ups, furniture layouts and movements across site.
• Ensuring waste management processes and procedures are adhered to including the movement of waste to the appropriate designated areas.
• Compliance to all other relevant processes.
• Ensure that sufficient quality standards are always maintained.
• Ensure any repairs noticed during duties are reported to the Helpdesk.
• Ensure adequate stock of equipment is available and where necessary requests for replenishments are submitted to your line manager in a timely manner.
• Ensure adequate and timely responses to incidents and changes in customer requirements.
• Take personal ownership of the standard of work you deliver - ensuring exceptional service to the customer.
• Observe all client and company statutory fire and health and safety regulations.
• Carry out all reasonable requests as directed by Atlas management.
  
  GCSE in English and Maths or Equivalent
Knowledge, Skills and Experience for this role
• Previous experience within similar environment involved in multi discipline building services delivery.
• Experience in a customer facing environment
• Good inter-personal skills
• Good understanding of modern office software
• CAFM system on Android tablets
• Experience of completing tasks in heavily permitted working environments where compliance to H&S site rules and management systems are paramount.
  
  About The Company Atlas Workplace Services was built to be different to the faceless organisations in facilities management industry that often lack the human touch. Our ambition is to make buildings and facilities better for the people who work in them. Why do we do this? It's simple. We know that buildings are better places to be when they are looked after by people who care.
We achieve this by combining our unique understanding with useful technology and an above-and-beyond attitude from our people on the ground and in our support centres. This provides a more personal approach to facilities management and building maintenance services. We are present right across the UK at more than 1,000 sites and over 11 million square feet of premises. Our services include engineering maintenance, security, cleaning, compliance, reception, energy solutions and more. Atlas FM