Prosthetic & Orthotic Admin Team Lead

The post holder will be responsible for providing a well led Administration team in support of delivering a comprehensive service to the Prosthetics and Orthotics Centre patients and staff. The Admin Team Lead will be instrumental in the smooth running of the service by working with the Clinical Manager and Senior Therapist and will need to work without supervision, using their initiative when dealing with enquiries that arise in the absence of the Therapy Service Lead and Consultant, to bring about a successful outcome. The post demands the ability to communicate at all levels with patients, relatives, medical colleagues and allied health professionals and maintain a high standard of service to meet the needs of the patient. The post holder will act as an advocate for patients and staff within the service and will support delivery of a seamless and high quality patient pathway.,

• Line manage and supervise admin Team
• Manage Annual leave and sickness for Admin Team
• Induct new starters
• Manage own workload
• Conduct probation review and performance reviews
• Support management and effectiveness of all admin tasks
• Organise and chair admin and all staff meetings
• Manage incoming telephone calls, emails and complaints
• Monitor and support clinic utilisation and waiting list management
• Referral Management
  
  Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology.