Prosthetics Receptionist / Administrator

An exciting opportunity has arisen for an enthusiastic and motivated person to join the Administration Team in the Prosthetics Department at the Royal National Orthopaedic Hospital NHS Trust.
The administrator will prominently work within its busy Prosthetics Reception with a friendly team of administrators, clinicians.
The post holder will be required to answer phones calls, attend patients, manage email inboxes book and cancel appointments, liaise with a clinical and non-clinical staff to facilitate the effective and efficient management of appointment booking systems., · Monitor the Prosthetics department reception desk/ phone to assist all patients and visitors. The successful candidate would be the central point of contact for patients and visitors attending Prosthetics; promoting a positive corporate image and good patient care.
· To book, amend, cancel and reschedule appointments, in consultation with allied health professionals, patients, relatives and carers
· To deal with frequent telephone enquiries, which often interrupt other tasks, in a polite and helpful way, forwarding calls to the correct extensions or taking accurate messages, ensuring they get passed on.
· To process referrals and other documents, and to input data into paper-based and electronic systems., The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks your identity and right to work documentation will be verified remotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a "selfie" using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.uk
RNOH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of RNOH will have their original documents verified using this technology.

This post holder will be required to work at Stanmore site The Prosthetics Department is located on the hospital site at Stanmore. There may be the opportunity to crossover within the RNOH Therapies departments. Applicants should have good written and spoken English, be able to work productively within a team setting and demonstrate initiative.
Sound administration/clerical skills would be desirable. You should be polite & professional at all times. Have a flexible approach to work, good time keeping and have the ability to work under pressure.

Please note in order to progress your application, your data will be processed by our 3^rd party recruitment providers - North London Partners Shared Service, who conduct recruitment activities on behalf of Royal National Orthopaedic Hospital NHS Trust.
The Royal National Orthopaedic Hospital NHS Trust is the largest orthopaedic hospital in the UK and a global leader in our field. We provide a dynamic working environment where we support frontline staff to implement improvements so that we can realise our vision of being a world leading neuro musculoskeletal hospital providing the best patient care and staff experience in the NHS, delivering world leading research, and offering a strong foundation of education, training and career progression. Our dedicated staff come from diverse backgrounds, and our patients benefit from the wide range of experience they bring to the Trust. The RNOH brings unrivalled expertise together in one place allowing us to deliver some of the world's most complex and innovative care to our patients
+ Rated Good by the CQC
+ Two sites, one in central London and one in Stanmore - which has recently opened The Stanmore Building, a new, state-of-the-art inpatient facility
+ Our Research and Innovation Centre works closely with our main academic partner, University College London
+ Recognised as a centre of excellence, leading on national initiatives, such as the Getting It Right First Time (GIRFT) Programme
+ Further major redevelopment underway across the Stanmore site - improving and modernising our facilities to maintain our position as the UK's leading centre for orthopaedic medicine
+ In the NHS staff survey, over 90% of our staff were satisfied with the quality of care they are able to give to patients - the best result of any NHS Trust in the country
+ Our staff also indicated that they had the best experience of appraisals as compared to all other NHS Trusts.
This is a great time to join us and play a critical role in the next stage of RNOH's journey to achieving an outstanding CQC rating.
Our aim is to remain a world-leading orthopaedic hospital with the best patient care and staff experience in the NHS. To do this, we have four core values that underpin everything that we do. We use our values to help ensure that we are always focused on the things that our staff and patients believe are most important:
+ Patients first, always
+ Excellence, in all we do
+ Trust, honesty and respect, for each other
+ Equality, for all
Our annual staff survey results have been improving year on year, with our staff telling us that their experience of working at the Trust is getting better and better. They also indicate that our staff feel very loyal to the RNOH and committed to its role in providing the very best care to our complex patient group. We hope that we can welcome you to our growing team soon., The RNOH operates a Smoke-Free Policy. Smoking is not permitted on any of the Trust's premises (including the grounds that those premises are sited on) or in any Trust owned vehicle.