PROUD Customer Service Apprenticeship (Level 2)

You will be providing administration support within a department here at Sheffield Teaching Hospitals which will be allocated within the recruitment process., You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
From day one you will earn a wage while you are learning and gaining experience by completing the PROUD Customer Service Apprenticeship. You will also have access to a host of brilliant benefits, from retail and restaurant discounts to a highly competitive pension.
The Trust looks to provide its staff with support, training and progression opportunities; towards the end of your apprenticeship contract you will be supported by the Healthcare Careers Team to apply for permanent employment. We have a high percentage of previous apprentices who have successfully gained further employment within the Trust with opportunities to gain higher qualifications.
There is no upper age limit on joining us as an apprentice.

Would you like to be paid while you develop your administration skills and gain a qualification whilst working in an NHS setting? If so, this might be just what you are looking for.
Sheffield Teaching Hospitals NHS Foundation Trust are delighted to offer our PROUD Customer Service Apprenticeship. There are a variety of PROUD apprentice opportunities throughout the Trust based at the Northern General Hospital and our Hallamshire sites.
We are looking for several positive, friendly individuals with a caring attitude and a commitment to supporting the Trust's PROUD Values: Patient First, Respect, Ownership, Unity and Deliver.
You will be reliable and hardworking with a desire to learn from the experiences you will gain during your apprenticeship which will enable you to progress and develop further in your career.
Come and join us and be supported to earn as you learn whilst undertaking a nationally recognised qualification. You will study a Customer Service Practitioner Level 2 Apprenticeship alongside your role within the Trust. It is ideal if this type of role is new to you, where you can learn and build new skills. You will need to have at least GCSE Grade 3/D or Functional Skills Level 1 or above in Maths and English. You will be enthusiastic, have a positive work ethic, be keen to learn and able to work in a team. You will receive support to gain a wide range of experience and skills, supervision and mentoring., Duties within this role include booking appointments, maintaining medical records, communicating with internal and external colleagues and patients via email, telephone and face to face and general administration duties. The ideal candidate will be highly motivated and enthusiastic with strong organisational skills and have a desire to deliver excellent customer service within their role.
This vacancy is advertised on a fixed term contract basis for a period of 15 months due to this being an apprenticeship/training programme. The fixed term contract status of the post holder will be reviewed in accordance with the Trust's legal obligations regarding fixed term contracts.
A learner/applicant must be a UK, EEA, or EU resident for at least the past three years to undertake an apprenticeship training programme.
Due to UK apprenticeship funding regulations applicants must have a right to work in the UK, or for EU citizens hold pre-settled or settled status and have been a UK or EU resident for the last three years or have indefinite leave to remain with documents that are not due to expire during the duration of the apprenticeship contract. Applicants must also not already have a qualification at a higher level within the same subject matter.

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated so whilst you care for our patients and clients, we'll take care of you. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes , health and wellbeing packages and financial support systems. Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.