Provision & Compliance Manager

We are recruiting for an IT Provision & Compliance Manager to join our Technology team in Bristol.

Your Role

Reporting to the Head of IT Operations, you will be a member of the IT Operations Team and lead the IT Provision and Compliance Team, owning responsibility for maintaining compliance of TLT's technical end user assets and all technical and compliance aspects of the JLT process. You will own responsibility for technical build and provision of TLT end user hardware assets. You will be responsible for meeting or exceeding relevant SLA's and OLA's, including the measurement and monitoring of relevant KPI's, whilst maintaining a customer-focussed approach to the role by building relationships with key stakeholders.

As our IT Provision & Compliance Manager your day-to-day remit includes:

• Ensuring that all technical aspects of the JLT process are completed accurately and to deadline, monitoring SLA's, OLA's and KPI performance.


• Monitoring and measuring team performance against compliance KPI's, performing compliance audits for end user technical assets, improving team performance where required and producing the monthly compliance performance report.


• Working closely with the IT technical teams and external suppliers to maintain, test and rollout end user device builds.


• Providing and managing resource to build and distribute end user devices to support hardware renewal projects.


• Actively building direct relationships and engaging with stakeholders and owning responsibility for the resolution of any provision or compliance issues that may arise.


• Ensure that records management is carried out to the highest standards, including the maintenance of compliance and asset registers.


• Working closely with the IT Support Manager to manage IT stock ordering and distribution., Our IT team makes sure our capabilities match our ambition. We are always looking to challenge convention in the way we use technology. We are a digitally enabled and data-driven firm, and we use technology to continually adapt our approach to meet our clients' changing needs. Our IT team consists of developers and technical professionals, 1st, 2nd and 3rd line analysts who provide support for all of our people, a management team and Information Security, who ensure we are continually improving business processes, best practice and policies. We provide training our people to make sure everyone at TLT can work together, and with our clients, as effectively as possible.
  
  Be an excellent people leader whilst having a fundamental understanding of end user device management, build, configuration and compliance. You will also have a comprehensive understanding of technical user onboarding and offboarding.


• Solid experience in a technical line management role, managing a team and third-party suppliers.


• Substantial experience delivering customer facing frontline IT services to a firm of up to 2000 employees.


• Substantial experience of supporting and maintaining Active Directory, 365, Windows account management, Windows OS builds, mobile device management, end user device management, application distribution, telephony services and asset management.
  
  Fast paced, fast growing and forward thinking, TLT is the law firm that helps clients stay one step ahead, and we do the same for our people.


We work with high profile clients in innovative sectors. With local, national and international reach, we have over 1,200 people in offices across the UK and a network of partner firms across Europe, India and the US. In 2021 we were named The Lawyer's Law Firm of the Year, recognising our incredible success story.

Our purpose is to protect, prepare and progress our clients for what comes next and it's essential that we do the same for our people, our planet and our communities too. In our open and collaborative culture, we encourage everyone to be their whole self, to have a voice and to contribute.

We value our employees highly and we want you to feel valued. You'll receive a competitive salary with an annual pay review. You will also have access to an extensive range of benefits via our flexible benefits scheme including 25 days holiday (which will increase to 30 days based upon length of service) and private medical insurance.

At TLT we have a progressive fully flexible working approach. We empower our people to work in a place and at a time that meets their needs, those of their clients and of the wider team and firm. Part of this agile approach is a focus on hybrid working and supporting the work/life balance of our people.