Provisioning Coordinator

The Provisioning Coordinator, working specifically as a Cease Coordinator is responsible for ceasing services on supplier portals and internal systems in line with defined processes and procedures,

• Managing tasks within a given SLA
• Managing various cease queues based on product
• Ceasing on various supplier portals
• Updating internal systems with complete notes and if need be follow up actions
• Providing updates internally and to customers via SMS, telephone & email
• Work as part of the team with all required workflows
• Liaise with suppliers for escalations for cease orders that become "stuck" for a variety of reasons and manage through to satisfactory completion
• Update assets and billing items where needed
• Follow all procedures and deliver high level customer service for maximum customer satisfaction.
• Work towards set KPI's, goals and objectives.
• Ensure all systems are kept fully updated for each action and point of customer contact.
• Provide a great call experience for our customers, following DPA guidelines and best practice
• Continuous learning around new processes and about Daisy products