PT Customer Service Advisor - German and / or Dutch Speaker Central Cambridge Permanent £13.00ph

Our client is seeking to recruit a native speaking German and/or Dutch Customer Service Advisor to join their small team. Candidates will be able to demonstrate previous experience within a customer service/administrative based role. You will have an excellent customer-focussed manner and be a friendly and enthusiastic team player, with a flexible attitude to assist and provide support wherever needed. This is a part-time role, working 20 hours a week. Your working pattern will be 4 hours per 4 days (2 days from home, 2 from the office) plus 4 hours during the weekend anytime from home (preferably 2 hours on Saturday and 2 hours on Sunday). Key Duties

• Reply to customer enquiries, mainly via email, but also taking some calls (when office based)
• Amend bookings and arrange/address special requests
• Pro-actively deal with any customer issues arising
• Addressing customer complaints, escalating where necessary
• Providing additional support to the team during quieter periods. This can include assisting with translation work, We are seeking a dynamic and driven professional, experienced in Impact Evaluation, to work with our mission focussed client, dedicated to promoting sustainable corporate governance. As the Impact and Evaluation Manager, you will lead the design and implementation of a review framework, to evaluate the current impact of the programme on existing members and assessing…
What people say "Quality" The team at Ann Pettengell know the Cambridgeshire job market inside-out. They offered me quality candidates that could take my business forward Client "Supportive" Ann Pettengell are always there when I need them. They always listen to my ambitions and were very supportive throughout the whole interview process Candidate "Consistent" The consultants at Ann Pettengell always provide a consistently high standard of service whether we need a Malay speaker for two days or a permanent member of staff Client "Caring" I wanted to thank you for the excellent support I have received. Everyone took great care of me and someone was always there to listen Candidate "Efficient" I do recommend you as I found you most efficient and you go out of your way to help Candidate "Superior" The service your company provided throughout this journey has been far and above superior to anyone else in the local market Candidate "Good" The candidate is settling in very well here - thanks again for doing such a good job on the recruitment Client "Professional" I want to thank you for your help. I have been very impressed with the professional and friendly approach of both of you. I would recommend you to my friends without hesitation. If I do find myself job hunting again I will be definitely be back in touch Candidate "Helpful" Thanks very much for your help in filling our vacancy, all the candidates we saw were excellent, and I'm very grateful for your advice


• Native German and/or Dutch speaker (fluency in both written and spoken English and Native Language)
• Demonstrable experience with Customer Service/Administrative based roles
• Previous experience within the Travel industry would be advantageous
• Self-starter, motivated with a positive 'can-do' attitude
• Well-organised with the ability to prioritise workload
• Great customer-focused manner, effective communicator
• Strong attention to detail
• Good problem-solving skills
• Good IT skills with competency in MS Office
• Committed and hard-working with a flexible approach, My thanks to you for recommending me for the position and your excellent matching skills. I love it here.
  
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