PTS Control Team Leader - Hertfordshire (Stevenage)

To effectively manage the production and delivery of a quality based daily transport plan within the Patient Transport Services Control Room in conjunction with all other transport planning areas within the Trust. To manage a team of Planners and Dispatchers and the smooth running of the transport control room in Stevenage.
Alternate weekend rota
Some flexibility with shift times may be required to meet the needs of the service., To support and guide planning and day control staff in the effective deployment of available resources, thus ensuring patient journeys are compliant with service level agreements.
Identify improvements and implement agreed changes within area of responsibility in conjunction with Operational and Service Delivery Managers.
Liaise with the Communications Centre Team Leaders and Managers in other localities to ensure cross border activity is managed effectively.
Supervise PTS Control Room Staff. This includes return to work interviews and reviewing staff's personal development
Develop teams to maximise flexibility of personal skills, optimum use of resources and improved performance of the service.
Create, maintain and improve effective working relationship across the Trust, with Commissioners and end users in conjunction with Operational Managers and Service Delivery Managers
Manage the day to day distribution of the quality based daily transport plan.
Ensure that information impacting on daily service delivery is shared across the team.
Proactively monitor, analyse and report on service delivery patterns and resource implications.
Monitor information within the CLERIC system and ensure it is maintained so that report generation is accurate and meaningful

At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.
We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.
We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.
We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.