Public Registers Online Technical Specialist - 29452

The Environment Agency are committed to having an inclusive workforce. We don't just talk about diversity. We seek it, embrace it and live it, for the benefit of our staff, our communities and our environment. Everyone starting in a new role will be welcomed into the team and given all the training and support needed. During your comprehensive induction, we will provide you with the equipment you need for your new role.

Our team ensures we comply with our legislative duties to publish this information. We ensure our customers can find the data and information they need to make good decisions. You will help our customers make the best environmental decisions possible.

Your work will include:

• Designing, developing and implementing a strategy for managing our existing online public register service


• Supporting external and internal customers of our service


Working with teams across the Environment Agency and our suppliers you will be:


• Designing new services to improve public access to our information


• Managing transitions as we change the service and develop new services


• Managing day to day operation of the service and responding to queries


• Continually improving the service


The team

We are the Data and Information department of the Environment Agency. We are delighted to advertise this interesting and influential post. We provide Environmental Information online to millions of customers every year.

We are an inclusive team and welcome flexible working patterns, including job sharing. Please include information about your preferred working arrangements on your application. We will also consider workplace adjustments during the application process, at interview and in the role., Give an example where you improved a product or service by analysing all the information, probing to develop alternatives and taking sound and timely decisions., Give an example where you have worked with customers and partners to design or improve a service or product., Describe a time when you have influenced and convinced others to gain acceptance of your plans., Describe an example where you have effectively organised your tasks and resources while introducing a change. to a service. How did you ensure services continued to operate smoothly and reliably.

If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team.

We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.

You will have:

Strong examples of supplier and service management experience

Excellent data literacy and examples where you have used data to overcome work challenges

Excellent communication and stakeholder management skills

Planning and prioritisation experience

Examples where you have made plans based on imperfect data and information

The ability to solve complicated problems

Excellent influencing and persuasion skills

It would also be beneficial to have experience of:

working with linked data services

ITIL accreditation or equivalent

The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.