QinetiQ Support Agent - IT

As an IT Support Agent, you will provide support to IT Services delivering planned or requested activities in order to effectively deliver high quality services to our customers. Day-to-day you will:

• Provide 1st and 2nd line technical support, via phone, the IT self-service portal and in person requests.
• Log, update and manage all calls via the IT call logging system relating to the QinetiQ support of all software and hardware in the Operational environment.
• Manage Software Licenses including the ordering and distribution of software.
• Manage and safeguard the confidentiality, integrity and availability of company and customer information.
• Allocate technical calls to the relevant resolver group, initiate escalation procedures and manage incidents
This role is fully on-site, based out of our Farnborough site with staggered shift patterns.


• Previous experience of working in an IT Service Desk environment.
• Experience with Office 365 and Microsoft Azure
• Understanding of mobile telephony and smart devices, We value difference and we don't have a fixed idea when it comes to background or education, provided you can show the required level of experience and willingness to learn then we would like to hear from you.
  
  As a company of over 6,000 dedicated professionals, we are a world-centre of excellence in research and development and act as a catalyst for fast-track innovation, offering outstanding experimentation facilities, and technical, engineering and scientific expertise. QinetiQ is made up of dedicated experts in defence, aerospace, security and related markets, all working together to explore new ways of protecting what matters most. Being part of QinetiQ means being central to the safety and security of the world around us. Partnering with our customers, we help to save lives; reduce risks to society; and maintain the global infrastructure on which we all depend. Come and find out how you can play a role.
Please note that many roles in QinetiQ are subject to national security vetting. Applicants that already hold the appropriate level of vetting may be able to transfer it upon appointment, subject to approval. A number of roles are also subject to restrictions on access to information that mean factors such as nationality, previous nationalities held and the country in which you were born may have an effect on the roles that you can be employed in.


• Adaptive and flexible working
• Generous holiday allowance
• Health Cash Plan, Private Medical Insurance, and Dental Insurance
• Matched contribution pension scheme, with life assurance
• Employee discount portal
• Holiday Trading
• Support for the Armed Forces community
• Payroll Giving and Volunteering
Our volunteering programme enables our people to use their professional skills to make a positive difference in our local communities, for example STEM (Science, Technology, Engineering and Maths) ambassador days in schools. We support a number of charities that are important to our people, including those which help the defence community. Why join QinetiQ? As we continue to grow into new markets around the world, there's never been a more exciting time to join QinetiQ. The formula for success is our appetite for innovation and having the courage to take on a wide variety of complex challenges. You'll experience a unique working environment where teams from different backgrounds, disciplines and experience enjoy collaborating widely and openly as we undertake this exciting and rewarding journey. Through effective teamwork, and pulling together, you'll get to experience what happens when we all share different perspectives, blend disciplines, and link technologies; constantly discovering new ways of solving complex problems in a diverse and inclusive environment where you can be authentic, feel valued and realise your full potential. Read more about our diverse and inclusive workplace culture here. Joining QinetiQ offers you an opportunity to work on a broad range of interesting defence-based projects with vast career progression across a global organisation in addition to competitive personal and professional benefits. You'll receive a highly competitive salary and benefits package: our basic salaries are very attractive as we constantly review what's happening in the market. The range of benefits that we offer include, adaptive and flexible working, generous holiday entitlements, Health Cash Plan, Private Medical Insurance and Dental Insurance and much more.