Quality Analyst - English Speaker - Short Video - London

Our QA team performs a critical function that supports our efforts to address objectionable or disturbing content. Content QA interacts with includes images, video, text related to every day life, but they can also include (but are not limited to) bullying;

hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.It is possible that this role will be exposed to harmful content on a daily basis.

Responsibilities- Conduct quality assessment work by ensuring and evaluating the quality of policy application in the content reviewed in English markets.

• Conduct root cause data analysis and summary of findings.- Provide QA reports to content quality centre team members, and act as liaison with them to ensure consistent quality measurements throughout the operation.


• Work closely with Operations and Safety teams, and act as escalation point of contact for policy-related questions, issues and solutions.


• Participate and occasionally facilitate coaching and calibration sessions to ensure consistent policy application.
  
  Minimum Qualification- More than ten-month experience working on content quality, safety or policy in a major tech or media company.


• Deep understanding of European online safety, privacy, and expression issues.- Your resilience and commitment to self-care to manage the emotional demands of the role.


• The ability to work differing work shifts as required.- The candidate needs to be fluent in English . Preferred Qualifications- Bachelor's degree is preferred, however not essential.


• Proven track record of working with co-workers across different countries is preferable but not required. Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some.