Quality Assessor & Volunteer Supervisor

We are looking for a full-time Quality Assessor & Volunteer Supervisor to join our Advice Team on a fixed term basis. Led by the Advice Project Lead, you will be responsible for monitoring and providing feedback on the quality of advice within our advice services, alongside the supervision and development of a team of volunteer advisers delivering a high quality, confidential, independent, and impartial advice service. In addition, you will also be involved in the process of recruiting, inducting, and supporting new trainee volunteer advisers through their adviser training to reach competence.,

• Support, supervise and case check the work of staff and volunteers to ensure that it meets our standards.
• Contribute to quality assurance meetings and processes, feeding back to team members and ensuring where needed that corrective action is taken.
• Keep advice knowledge up to date within the team and provide appropriate levels of support and supervision to individual volunteers and paid staff depending on their level of competence.
• Carry out supervision of the volunteer team through regular feedback and practical support during advice sessions.
• Participate in the recruitment of new volunteer GA's including the interviewing of potential volunteers to ensure they are appropriately matched and trained for a position.
What we offer in return:
• 28 days entitlement plus bank holidays pro-rata
• Full advice training is offered to all members of staff regardless of role to Advice Quality Standard (AQS)
• Opportunities for further training and continuous professional development
• Remote/flexible working opportunities, subject to management approval
• Option to buy & sell holiday allowance, subject to management approval
• Paid DBS application, where applicable
• 5% pension contributions
• 3 month's full contractual pay for maternity, upon meeting qualifying criteria
We value the health & wellbeing of our teams, and this is very important to us. As such, we offer time out breaks and a counselling line for all staff and volunteers.


• Has excellent communication skills
• Can manage own time effectively with a keen eye for detail
• Can complete tasks to the highest quality
• Has an understanding of the issues affecting society and their implications for clients and service provision
• Is in possession of a full driving licence and use of a car, or otherwise able to fulfil the travel requirements necessary, Disability Confident
About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Do you have a passion for working in the heart of your local community and are driven by making a difference? Then Citizens Advice Mid Mercia is the organisation for you. Our free and independent advice helps people solve problems in a confidential and impartial manner. Whatever the problem, we won't turn people away. We make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.

Salary - £24,000pa to £26,303pa (depending on experience) Hybrid Working -a few days per week from our offices (Derby, Swadlincote and Tamworth), a few days from home depending on service needs (after training)