Quality Assurance & Delivery Manager

SIA - Licensing & Standards – Business Standards - The SIA is the organisation responsible for the regulation of private security. It is an independent, arm’s length body (ALB) of the Home Office, reporting to the Home Secretary, under the terms of the Private Security Industry Act 2001. The SIA’s purpose, We require a Quality Assurance & Delivery Manager to take a critical role within the Business Standards function. The primary purpose of the role is to safeguard the integrity of the SIA’s regulatory regime by providing greater assurance to the industry use of business standards. Working with a team of other Managers you will be responsible for supplier quality assurance and the management, and the development of the ACS assessment services and contract. You will also contribute to developing and implementing continuous improvement within the private security industry.
What are we looking for?
We want our future team player to have experience of working closely in a team to deliver a range of quality assurance activities at the highest level. Knowledge of the Approved Contractor Scheme is key. Given the evolving nature of our industry, it’s vital our new team player is able to keep abreast of developments and changes within the private security industry and public protection as well as working in a fast-paced, but extremely exciting environment.
The postholder must be prepared to travel within the UK / A flexible attitude on occasion to working hours as some overnight stays may be required., What you will be doing:
+ Manage contractors delivering assessment services on behalf of the Security Industry Authority against a range of performance measures. Gathering and analysing metrics to drive increased performance using business standards and associated assessment regimes.
+ Manage relationships with certification bodies, and other parties to ensure arrangements involved with the delivery of services associated with standards and assessments for businesses outside of the ACS to the Security Industry are fit for purpose.
+ Lead the development and implementation of quality strategies that deliver greater assurance for assessment outcomes utilising standards for business to drive sustainable improvement within the industry.
+ Lead the development, implementation and review of products including quality assurance processes data & analytics that will support the ACS and raise business standards in the industry.
+ Act as a subject matter expert to influence and shape matters relating to business and regulatory standards and working with colleagues (both internal and external) to ensure expert input into decision making at all stages of the management of the ACS.
+ Where necessary act as ACS subject matter expert assisting criminal investigations through to the conclusion of proceedings.
+ Lead on the training and development of contractors delivering assessment services on behalf of the SIA including assessor witnessing and manage the assessor sign off process to ensure consistent assessment of the ACS.
+ Lead the development and implementation of policy and resources such as guidance documents and scheme rules to support businesses and improve standards.
+ Provide guidance and training to internal and external colleagues to develop their knowledge and understanding of ACS acting as a mentor as required.
+ Design and help deliver events to raise standards in the industry representing the SIA nationally on matters relating to business standards.
+ Provide leadership across teams to focus SIA effort to manage change, identify risks and potential vulnerabilities that arise in the operation of business standards.
+ Maintain an expert level of industry knowledge to support innovation and improvement through continuous professional development and direct engagement with the industry, experts in quality management and standard setting bodies.

+ Qualification(s) relevant to quality management.
+ Strong business background – an understanding of a range of businesses and models, their issues, impact of regulation, market forces and change.
+ Self-starter with strong problem—solving and communication skills gained within a high pressurised environment.
+ Strong understanding of application of quality assurance principles, quality management and process improvement in a role that includes organisational assessment against defined criteria.
+ Proven history of producing concise, clear, technical reports and policy papers.
+ Experience of risk analysis raising standards, and the ability to pre-empt challenges and apply problem solving techniques.
Mobility
+ Access to a car and possess a full valid driving licence.
+ Flexible attitude to working - unsociable hours / weekends and overnight stays will be required.
+ Travel required within the UK., Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Alongside your salary of £38,900, Security Industry Authority contributes £11,269 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
+ A welcoming and innovative work environment.
+ Continued support and development opportunities.
+ Access to training for attainment of recognised qualifications.
+ Flexible working arrangements.
+ Annual leave entitlement will be 27.5 days, rising by one additional day for every two years of service up to a maximum of 32.5 days.
+ A variety of discounts including Gymflex,
+ Civil Service Pension Scheme – Employee contribution between 4.60% and 7.35% and Employer contribution between 26.60% and 30.30%