Quality Assurance Lead Officer

Royal Greenwich Integrated Commissioning are recruiting for a Quality Assurance Lead Officer to join our Health and Adult Services workforce for the portfolio areas of Early Help / ICES / ATEC.
Join us to support a new vision for Health and Adults Services.
Royal Borough of Greenwich Adult Health and Social Care services collaborate with residents so they can live the best lives they can, by working together to identify strengths and support independence. We have developed a new long-term vision with the help of residents and partner organisations, which will build on all our strengths to support health, wellbeing, and independence. Our vision for Health and Adults' Services 2021 to 2024 is: Working together to live the best life you can in Royal Greenwich. We have also developed our Health and Care plan priorities which are overseen by the Healthier Greenwich Partnership. (See:
Royal Greenwich is a borough synonymous with first class modern services and rich in history. We are ambitious for our borough and proud of our vibrant, diverse communities, spanning Greenwich town centre in the west, to Thamesmead in the east, from the Greenwich Peninsula in the north to Eltham in the south. Woolwich is undergoing an exciting transformation, with major regeneration projects underway, including the redesign of key public spaces, the creation of over 5,000 new homes, the revitalisation of historic sites like the Royal Arsenal, Woolwich Works and a new Leisure centre which will replace the Waterfront Leisure centre. With improved transport links (e.g. the Elizabeth line), as well as new retail, and cultural facilities, Woolwich is fast becoming a vibrant and connected hub.
We are looking for a strong candidate to support the System lead for Quality Assurance and the Head of Service to undertake quality reviews of service providers, develop action plans alongside them when required and support provider concerns approaches.
Among various other duties, the postholder will work and engage with providers to ensure the consistent delivery of outcomes through performance management processes and if required, act if these outcomes are not being delivered.
The postholder will work collaboratively with other officers, commissioning colleagues, key partners such as the Safeguarding team, CQC and Skills for Care, and be the first point of contact for any operational and contractual issues. A key aspect of this post involves being aware of the data, gaps, and weaknesses, and providing relevant quality information informing gaps and weaknesses where needed. The candidate will need to be proficient in a range of MS Excel data analysis skills .
The ideal candidate will be dedicated to supporting the Systems Lead for Quality Assurance and the Head of Market Quality and Sustainability to pursue the highest standards of care, ensuring full compliance with all relevant Care Quality Commission standards and the Council's and ICBs (Integrated Care Board) procurement, contract, and finance standards to secure best value services.

Safer recruitment: Royal Borough of Greenwich is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Any roles which involve working with children, young people or vulnerable adults, or roles in which the duties will involve access to sensitive information relating to children, young people or vulnerable adults, the Royal Borough will take up references prior to interview. You should provide details of referees including your current and previous employers, covering the last 5 years. Candidates can request for us not to send a reference request to their current employer prior to interview by emailing us at recruitment@royalgreenwich.gov.uk.
As part of our Safer Recruitment Policy, a full employment history is also required for this role. Please provide a full employment history, together with a satisfactory written explanation of any gaps in employment. Unless otherwise stated, a Basic DBS check will be undertaken as part of the pre-employment checks for successful candidates.
Diversity Statement: Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community.
High Volume Applications: Royal Borough of Greenwich reserves the right to close any vacancy earlier than the advertised closing date should there be a high volume of applications received.
Standard DBS: This role requires a Standard DBS. (This post is exempt from the Rehabilitation of Offenders Act,1974).
Advert Close: All vacancies close at midnight unless otherwise stated.
Full Employment History: A full employment history is required for this role. Please provide a full employment history, together with a satisfactory written explanation of any gaps in employment.
How Applications are Scored: Each application is scored according to how well the supporting statement addresses each point on the Person Specification for the role. Candidates will be short-listed for interview on the extent to which they meet the specific points within the Person Specification. The Person Specification is supplied with the job advert. When completing your application, please use the supporting statement section to tell us how you meet each of the points on the Person Specification. We need to have this information in order to consider your application.
Salary: Salaries advertised are for a standard working week of 35 hours unless otherwise stated. Please use this to help you calculate a pro rata salary.
Our Staff Values: are important to us. Candidates will be continuously assessed against our staff values throughout the recruitment process. Where candidates demonstrate views and behaviours that do not meet the standards of our staff values, we reserve the right to reject their application/ registration.
Related information
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