Quality Assurance Manager

SIA - Risk and information Assurance - The SIA is the organisation responsible for the regulation of private security. It is an independent, arm’s length body (ALB) of the Home Office, reporting to the Home Secretary, under the terms of the Private Security Industry Act 2001. The SIA’s purpose, Are you passionate about improving customer experiences and driving operational excellence? We’re looking for a dynamic and insightful Quality Assurance Manager to spearhead our efforts in developing and implementing robust quality frameworks and scorecards that enhance our regulatory processes. You’ll collaborate with our talented teams, report on key insights, and recommend impactful changes, all while ensuring we uphold the highest standards of customer service. With your leadership, you’ll not only manage quality assurance risks but also support the wider Risk and Assurance team in achieving their goals. If you’re ready to make a tangible difference and advance your career in a meaningful way, we want to hear from you!, Develop, implement, manage and improve a quality frameworks & scorecards which provide 2nd line assurance and drive improvement for a number of critical processes relating to our regulatory products and activities.
To monitor quality scoring and report on successes and areas of improvements within each Function.
To recommend changes to improve the customer experience and to optimise ways of working.
To ensure that the SIA holds appropriate external accrediation that attests to quality processes relating to customer facing activities.
To manage Quality Assurance risks and assigned actions within the risk register
To support the wider Risk and Assurance team with additonal tasks as and when requested by HoF., The role is based at our Head Office in Canary Wharf, London, with the expectation of 1-2 days office days a week, with flexible working arrangements available.
Selection process for this role:
If you would like to apply for this role, please fill out the details on our ATS Profile builder. To help us get a better understanding of your experience, we ask that you provide as much information as possible about your previous work experience and achievements. Please take a few minutes to fill out the career history section on our portal.
Additionally, we would like you to submit a cover letter (no more than 500 words) in the "Personal Summary" section of the portal. In this cover letter, please outline why you believe you would be an ideal candidate for this role. Please highlight your relevant skills, experience, and achievements that align with the essential job requirements.
This vacancy is using SIA Competency Framework and will assess your Behaviours, Experience and Technical skills.
+ Interviews will take place on 7th October
+ Interviews will be held Via Microsoft Teams.
+ We would like the successful candidate to start asap
The SIA is committed to the principles of equality, diversity and inclusion. Our approach: do more than just our duty. We explain this in more detail in our equality, diversity and inclusion policy. We actively promote equality, take positive action to redress inequality and build a culture that champions diversity and inclusion. By doing this, we will ensure that we build equality, diversity and inclusion into the way we think and work. As an employer, the diversity of our employees enriches us and enables us to better carry out our role as a regulator. We value the skills and qualities each employee brings with them into the organisation. And we improve representation wherever we need to foster a culture of inclusion that our employees lead, own and champion.
If you’d like to know anything before applying such as more on the location, salary, or our recruitment policies etc, please just let us know and we’ll be happy to help. You can contact the recruiter for this role at (Recruitment@sia.gov.uk )
Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

+ Knowledge of developing and implementing quality management systems
+ Experience of measuring and improving customer satisfaction
+ Understanding of customer service excellence or related good practice models
+ Ability to collate and analyse management information and draw actionable conclusions
+ Ability to produce concise, clear technical reports and policy papers with clear recommendations
+ Ability to lead teams
+ Experience of delivering training or presentations to a wide range of audiences
+ Experience of working with high level decision makers to achieve positive outcomes and demonstrable ability to ensure buy-in from internal and external stakeholders.
+ Dynamic and able to challenge and respond to challenge positively and pragmatically.
+ Ability to prioritise urgent issues whilst achieving outcomes to agreed deadlines.
+ Excellent team working skills and experience of building, motivating, developing and empowering a team.
+ Experience of gathering evidence, analysing information objectively and making decisions and recommendations to managers.
+ Demonstrable ability to quickly develop close working relationships with colleagues and use these relationships to obtain relevant information.

Alongside your salary of £49,250, Security Industry Authority contributes £14,267 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
+ A welcoming and innovative work environment.
+ Continued support and development opportunities.
+ Access to training for attainment of recognised qualifications.
+ Flexible working arrangements.
+ Annual leave entitlement will be 27.5 days, rising by one additional day for every two years of service up to a maximum of 32.5 days.
+ A variety of discounts including Gymflex,
+ Civil Service Pension Scheme – Employee contribution between 4.60% and 7.35% and Employer contribution between 26.60% and 30.30%