Quality Assurance Supervisor

The General Insurance (GI) Customer Outcomes team has an exciting part-time opportunity for a GI Quality Assurance Supervisor focused on providing assurance that sales processes deliver good outcomes for our customers. NFU Mutual fosters a culture where training and competence are central to our operations. As part of the Central Checking Team, you'll provide independent oversight and monitoring of sales telephone calls to assess good customer outcomes and give feedback to relevant stakeholders. You'll also report and escalate trends to help provide business assurance, supporting best practices and continuous improvement Further responsibilities:

• Undertake ad-hoc assurance reviews to identify any emerging risks and to provide business assurance.
• Report on any non-adherence to company standards relating to GI and identify risks and issues to support best practice and continuous improvement.
• Build and maintain effective relationships with internal and external stakeholders
  
  You possess a solid background in general insurance (GI) with an understanding of end-to-end GI sales processes and regulations. You also have experience working in a customer-focused sales environment. Additionally, you have effective communication skills that enable you to engage with various stakeholders and you also demonstrate great attention to detail and organisational skills that help you to prioritise and manage your time effectively.
  
  We're one of the UK's leading general insurance and financial services companies. For over 110 years we've put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being "a great place to work" and we're one of only 60 companies across the globe to receive a Gallup Exceptional Workplace 2024 award, and one of only 2 companies to receive the award for the ninth consecutive year. We were also named in the LinkedIn Top 25 Companies List 2021, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023 and 2024.
We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees. We recognise that some candidates may experience barriers during a recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process. We're proud to be a Disability Confident Employer and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.Benefits and Rewards When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:
• £30,000 to £35,000 annual salary (depending on experience)
• Annual bonus (up to 10% of salary)
• Contributory pension scheme, up to 20%, including your 8% contribution
• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
• A Family Friendly policy that helps you balance your work and family responsibilities
• Access to savings at High Street brands, travel and supermarkets
• £20 contribution to a monthly gym membership - subject to T&Cs
• Health and wellbeing plan - cashback for dentist, opticians, physio and more
• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
• Employee Volunteering - volunteer in the community for one day each year
• Unlimited access to Refer a Friend £500 bonus scheme
• Life Assurance cover of 4 x salary
• Employee discounts of 15% on a range of NFU Mutual insurance policies
Working at NFU Mutual