Quality & Continuous Improvement Support Manager

We are seeking a highly motivated Quality & Continuous Improvement Support Manager to join our fantastic team in Findern, Derby (DE65 6BG). The position holder will cultivate a lean "Right First Time" culture, driving measurable enhancements in cost, quality, and service for internal operations and client interactions. This role will require travel and will offer a salary of up to £45,000.00 (DOE) per annum with an additional £5000 car allowance.,

• Develop a clear CI strategy across our operations and deliver tangible improvements to business efficiency, cost, and customer satisfaction.
• Maintain and develop excellent working relationships with customers to identify, recommend, develop, and implement improvements in services offered.
• Proactively identify continuous improvement opportunities and achieve target savings through Kaizen techniques.
• Coordinate with contract / operational teams to establish process improvements.
• Effectively utilize tools such as lean thinking, Six Sigma methodologies, and value stream mapping.
• Undertake rapid response deployment to lead a multi-functional group to support any immediate business needs
• Identify options and creative solutions while focusing on cost, risk, and impacts on all parties
• Cultivate and sustain relationships both within and outside the organisation to share and enhance best practice standards.
• Foster ownership and enhance capability development throughout the operation
• Establish and act as the main Point of Contact for any continuous improvement opportunities or initiatives, ensuring all interactions are maintained with professionalism and collaboration.
• Committed to enhancing skills and professional growth to optimise efficiencies in our operations.
  
  Logistics experience, preferably in a 3/4PL environment.
• A proven track record of delivering business performance improvements.
• Core CI skills and experience (such as Lean, Kaizen, and Green Belt)
• Experience in developing and applying process improvement tools and techniques in a fast-paced environment
• Able to understand complex information/concepts quickly and disseminate in an understandable way
• Great stakeholder and change management skills.
• Excellent communication skills.
• Data analysis skills.
• Proficient in the use of Microsoft Office platforms, including Excel, Word, PowerPoint, Power BI, and Outlook.
  
  Yusen Logistics is working to become the world's preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities - through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company, we're dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected, and creative in making us the world's preferred choice.
  
  Car allowance of £5000 per annum
Individual health cover Free Eye Test
• 25 days' holiday (excluding bank holidays) and 5 days Volunteer Leave per year Opportunity for Unpaid Leave Up to 10 days international remote working
• Critical Illness Cover MyStrength Wellbeing App Free online Fitness Platform i.e. Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition On Site Mental health First Aiders Employee benefits i.e. Free eye test
• , up to 25% off gym membership, high street vouchers
Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service Tailored development and career opportunities