Quality and Customer Engagement Manager

Provide CIC, Lexden, Colchester

Quality and Customer Engagement Manager

Salary not available. View on company website.

Provide CIC, Lexden, Colchester

  • Full time
  • Permanent
  • Onsite working

Posted today, 3 Dec | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: d5adf39f74324e5d887394d0a91acb90

Full Job Description

We have an exciting opportunity for a motivated people person to join our friendly and dynamic team. We have created a new role to lead on all aspects of customer engagement and involvement across our Organisation, ensuring that real improvements in service quality, safety and customer experienceare achieved. The role also encompasses being a key member of the Quality and Safety Team supporting oversight, and management of all aspects of quality and safety across health and social care services., The post holder will provide senior specialist leadership, advice and expertise, on all aspects of customer engagement, involvement and quality across the Organisation.

The post holder will work proactively to design and implement engagement and involvement strategies to enable the lived experience co-production and involvement to drive real improvements in service quality, safety and customer experience.

The post holder will be responsible for all aspects of complaint handling, ensuring that complaints are investigated and responded to within agreed timescales ensuring learning is embedded.

Develop systems and processes to report on and improve the lived experience of people with protected characteristics and co-ordinate the completion of the annual EDS2 return demonstrating how we are working to improve service user experience within services.

Support the oversight, management and improvement of all aspects of quality and safety across the Organisation

Analyse and interpret complex quality information, both quantitative and qualitative and lead, on the production of reports, projects and initiatives as required to deliver the outcomes expected of the role.

The post holder will need to have a professional clinical qualification which must be either a Registered Nursed on the NMC Register or Registered Allied Health Professional on the HCPC Register and must have significant experience of working in a quality and safety or customer engagement and involvement role in a complex health or social care Organisation.

Provide is a Community Interest Company (social enterprise). We deliver a broad range of health and social care services in the community, and are committed to making sure that they are safe, responsive and of high quality. Provide is owned by its employees and has primarily social objectives. Any profits we make are reinvested into the local community or back into delivering services.

We work from a variety of community settings, such as community hospitals, community clinics, schools, nursing homes and primary care settings, as well as within people's homes to provide more than 40 services to children, families and adults across Essex, Dorset, East Anglia and the North of England.

A highly respected, award winning health and social care provider. We expect our staff to demonstrate and uphold our values at all times:

Vision:Transforming Lives

Values:Care, Innovation and Compassion

Mission:An ambitious, employee owned social enterprise, growing in size and influence. We transform lives by treating, caring and educating people.

Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT+, Ethnic Minority and Men's Networks.