Quality Director

As the Quality Director, you will lead a premium quality strategy and function that delivers outstanding customer care and service. You will be the custodian of a 'quality care' culture, developing and implementing strategies that meet our customer requirements. You will ensure robust internal insight, transparent reporting, and drive service improvements through innovative actions.,

• Develop and deliver a market-leading premium quality strategy and plan


• Influence business-wide delivery of a 'quality care' culture through strong leadership and quality infrastructure


• Generate internal customer and carer insight to drive service improvements and minimise risk


• Ensure transparent reporting of safeguarding, complaints, and advocate whistleblowing


• Lead a high-performing quality team and provide broader business leadership


• Identify and escalate compliance issues, recommend corrective actions


• Develop and monitor a risk-based audit strategy, ensuring inspection readiness


• Act as the business DPO (Data Protection Officer)


• Ensure the quality strategy supports key commercial business objectives


• Monitor and apply external quality best practice
  
  To be successful in this role, you'll need:


• Extensive experience in a senior quality role in a care/healthcare setting


• Proven experience leading a quality function in a regulated environment


• Degree level qualification, or equivalent


• In-depth knowledge of quality systems and home care legislation


• Strong project management, analytical, and decision-making skills


• A passion for customer service and continuous improvement


• Excellent interpersonal and communication skills


• Digital and technology skills
  
  Helping Hands is the nation's most widely rated home care provider and the only one to be endorsed as a Centre of Excellence by Skills for Care. We have over 140 branches across England and Wales as well as our Support Office in Alcester, Warwickshire. We're now looking for a Quality Director to join our team in Alcester.
  
  Bonus scheme


• 25 days annual leave, rising to 27 after 2 years of service


• Blue Light Card offering discounts from businesses and services


• Access to our employee assistance programme


• Refer a friend scheme