Quality Governance Support | Central and North West London NHS Foundation Trust

An exciting secondment or fixed-term opportunity has arisen in the Goodall Quality Governance Team for a dynamic and ambitious administrator in the post of Quality Governance Support Officer. This role will help assure high quality, safe care is delivered by our diverse range of services.

The role will involve providing administrative support to the Quality Governance team on the main areas of its business - patient safety, clinical effectiveness and patient experience. This includes meeting facilitation, supporting with the preparation of information and data for monthly and quarterly meetings, analysis of incident information and the following up of open actions with services, alongside other duties appropriate to the grade.

This is an excellent development opportunity to work alongside a range of services, clinicians and workstreams in a supportive and encouraging Governance team environment.

You will need to have excellent organisational and time management skills, and experience in Microsoft packages, particularly Word and Excel. Knowledge and experience of using systems like Datix and IQVIA (or similar) will be an advantage but not essential. The team continues with a hybrid working model meaning there will be some home working alongside office-based activities.

The post will work as part of the integrated divisional governance team supporting activities across all areas of quality governance.

Working closely with the divisional Quality Governance Team, the post will have particular responsibility for supporting the governance agenda.

Specifically, the role will have responsibility for:

• Supporting the Safety and Effectiveness workstream; supporting services and the quality governance team in the management of incidents and key audits.


• Administrative support to the monthly service-line Quality Governance Meetings.


• Project support for the Divisional Governance Team.


With the support of the Divisional Head of Quality Governance, the post holder will work closely with clinicians and managers to promote, facilitate and advise on quality governance activity within all clinical areas, providing guidance and support with data analysis, report preparation and the presentation of findings.

The role is based at the Quality Governance Team's office in Uxbridge, with a mixture of home working and office-based activities.

Goodall Division is the largest and most diverse division in the Trust, with services across multiple London Boroughs and parts of Surrey which will offer the opportunity to gain experience and expertise working with colleagues and clinicians in mental health, physical health and other specialisms across a wide range of services as follows:

• Child and Adolescent Mental Health (CAMHs)


• Eating Disorders


• Community Physical Health Services (adults and children)


• Hillingdon Mental Health services


• Specialist Mental Health Rehabilitation and Arts Psychotherapies


CNWL (Central and North West London NHS Foundation Trust) has almost 8,000 staff providing integrated healthcare to a third of London's population, Surrey and areas beyond. The four values at the heart of everything we do areCompassion, Respect, Empowerment and Partnership.

• To provide a quality governance administrative resource to clinical teams, managers and local care quality management groups.


• To administratively support local and Trust-wide clinical audit projects and the management of incidents as appropriate.


• To work proactively and closely with a wide range of healthcare professionals in the development of clinical audit projects, and support:

o The design of practical audit methodologies to elicit valid and reliable results.
o The undertaking of literature searches for audit projects.
o Ensuring appropriate clinical audit tools are designed to measure standards of care (using methods such as interviews, questionnaires, focus groups etc.)
o To design and develop databases and spreadsheets for the analysis of audit data.
o To complete data entry and undertake the analysis of audit data, applying basic statistical techniques and tests.
o To ensure follow-up audits are scheduled where necessary to assess change.

Disability Confident
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A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.