Quality Improvement and Assurance Manager

We have an exciting opportunity to work within The Life Rooms Business and Innovation Team as a Quality Improvement and Assurance Manager. Reporting to The Research and Quality Lead, the post holder will be responsible designing, implementing and monitoring continuous improvement iniatives to enhance service quality. The post holder will establish quality assurance standards and benchmarks in line with regulatory requirements and processes, supporting operational teams to implement within their services. The post holder will ensure all internal and external audits are conducted to a high standard, overseeing corrective actions where needed and use data analysis to identify areas for improvement, track performance metrics and deliver actionable insights.
The successful candidate will be based in The Life Rooms, Walton and will join an enthusiastic, innovative, and motivated team dedicated to providing high quality services through a social model of health.
Shortlisting planned for: 21 October 2024
Interview planned for: 4 November 2024, Reporting to the Quality & Research Lead, the post holder will be responsible for ensuring that quality
governance, quality improvement and innovation frameworks are in place around all of the work streams
within The Life Rooms Social Model of Health and that the evaluation and research agenda is fully supported., 1. Assist in the maintenance and development of an integrated governance framework for quality
improvement and innovation in The Life Rooms Social Model of Health.
2. Provide a full range of administrative support duties to the Quality & Research Lead in relation
to quality, governance, and innovation for The Life Rooms Social Model of Health. This will
include the compilation of a variety of documents using Word, Microsoft Office and other IT
packages.
3. Organise and facilitate service user-led task and finish groups, taking formal minutes and
transcribing them within an agreed timescale.
4. Provide a comprehensive and high-quality surveillance and information analysis system to
capture all reporting sources and providing timely and accurate reports including trend analysis
through the Quality Information Governance (QIG) process.
5. Liaise with the Quality & Research Lead and the Senior Leadership Team to ensure reports are
timely, accurate and fit for purpose, utilising innovation in statistical, graphical and technical
expertise to present information in formats suited to a varied audience.
6. Collating Quality Data from across the service to be utilised for promotional communications.
7. Develop, in consultation with the Quality & Research Lead systems and processes to support the
development of performance management of quality improvement and governance throughout
all of the services within The Life Rooms Social Model of Health, liaising closely with operational
managers.
8. Liaise with the Trust QRV Team to arrange inspections.
9. Undertake the preparatory work to prepare for QRV inspections as directed by the Quality &
Research Lead; this will include working with operational staff, coordinating visits, collating
material, minuting visits and drafting post visit action plans.
10. Work autonomously and liaise with the Trust quality improvement co-ordinators when necessary.
11. Support service improvement and quality improvement projects including the preparation of
comprehensive project plans and ensuring these are actioned, managed, and evaluated
appropriately.
12. Undertake surveys, audits, or research to support service developments with regard to quality
issues.
13. Co-ordinate, monitor and evaluate the evidence for quality and governance across The Life Rooms
Social Model of Health to ensure the agreed standards and outcomes are achieved.
14. Have oversight of the operational side by side initiatives prepare the relevant narrative for reports
such as QIG.
15. Support the Quality & Research Lead in the development and delivery of The Life Rooms Social
Model of Health's Quality and Governance Strategy; this will include the quarterly AMAT self assessment.
16. Highlight implications for organisational compliance and recommend actions to reach, enhance or
maintain compliance in relation to reports for Quality Assurance Committee.
17. Ensure the validation/cross referencing of evidence across the quality governance framework using
excellent skills in data and information analysis bringing issues to the attention of the Senior
Leadership Team.
18. Assist in managing the preparation for external assessments related to quality governance and
innovation.
19. Assist the Quality & Research Lead in the promotion and implementation of quality standards
through the introduction and maintenance of associated frameworks.
20. Contribute to the on-going development of the Social Model of Health agenda including supporting
the service improvement agenda across the Trust.
21. Implement and manage systems developed to assess and report on The Life Rooms Social Model of
Health compliance and assurance in key identified areas.
22. Take a significant role in the preparation, co-ordination and response to the outcomes of visits of
external assessors to the Trust e.g., Care Quality Commission and IPS reviews liaising with external
assessors, Trust Directors and relevant staff ensuring the service is fully prepared and all
requirements of the assessment visit are achieved.
23. Contribute to the development of the Trust quality improvement programmes identifying the
activity required to improve or assure compliance with standards or reviews.
24. Oversight in order to report to QIG of all service user feedback in the form of SWEMWBS and
outcome measure ensuring that trends are reported within the SLT reports and external evaluation
reports.
25. Lead on the review and updating of all Life Rooms documentation; drafting and managing an annual
document review schedule e.g. business continuity plan, Standard Operating Procedures and Team
Canvas.
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We celebrate diversity and promote equal opportunities; we are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees. We believe that everyone has the right to be treated with dignity and respect.
We take positive action to support disadvantaged groups and also particularly encourage applications from ethnic minorities, disabled and LGBTQIA+ people that are under-represented in our workforce. Furthermore we welcome applications from reservists and ex-armed forces personnel as we recognise the benefits of the values, skills, training and experience that they bring to their work with us. We encourage all applicants to share their equality information with us.
As a Disability Confident Employer, we offer a guaranteed interview scheme for applicants who consider themselves to be disabled who meet the minimum (essential) criteria for the role in the person specification. If you would like your application to be considered under the Trust's guaranteed interview scheme you can indicate this in the personal information section of your online application form.
Please ensure you check the email account from which you apply for all correspondence. All information regarding your application will come from apps.trac.jobs not NHS Jobs. Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview.
Should you require a reasonable adjustment to our recruitment process please email [email protected] to ensure that measures can be put in place to support you.
We reserve the right to close any vacancy earlier than advertised in exceptional circumstances once we have received a high volume of applications.
The Trust expects all post holders who require an enhanced DBS for their role subscribe to the DBS Update Service. You will be required to enrol for this service for a fee of £13 per year and maintain registration. Trans applicants who require a DBS check and do not want to reveal details of their previous identity can contact the DBS Sensitive Applications Team or email [email protected]) with their application number once they have completed their DBS application form. The team can prevent any previous identity showing on the DBS Certificate, unless the applicant has a conviction under their previous details in which case this will need to be disclosed.
Flexible working requests will be considered for all roles.
Please be advised that the use of Artificial Intelligence on applications is monitored and if you choose to use this, you must declare this on your application form.

The Life Rooms is one of Mersey Care NHS Foundation Trusts innovative services. Our Social Model of Health is designed to support the prevention and population health agendas by activation through health activation and community access., Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.