Quality Improvement Programme Manager

An exciting opportunity has arisen for an experienced healthcare or project management professional to join the ASPH Improvement Partnership team, working at the heart of the Trust. You will contribute to the development, initiation and delivery of projects and complex programmes, working across divisional, departmental and system boundaries to deliver against key strategic objectives.
The successful candidate will play a key role in the continued development and support of an improvement approach to solving complex problems at a local and system level.
Working within the established Improvement Partnership Team, the post holder will be well supported to develop their improvement, leadership and project management skills., + Lead the development and delivery of projects and complex programmes to support the delivery of key strategic objectives
+ Collaborate with programme sponsors, clinical leads and stakeholders across organisational and system boundaries
+ Develop project plans, set milestones and manage risks to ensure successful programme delivery
+ Embed quality improvement processes across the Trust, champion and facilitate the ASPH "Be the Change" programme
+ Use data to drive improvements, assessing performance and identifying areas for development
+ Mentor, coach and train; building capability and ensuring best practice
+ Produce reports for sponsors and boards, track the progress of programme benefits and outcomes
+ Provide management support for the Head of Improvement Partnership, deputising, as required, ASPH Improvement Partnership Internal Operations
Work with the internal project managers, local project teams and wider stakeholders on the processes, templates and methodologies to follow during the project lifecycle and help embed new ways of working
Develop and facilitate project mobilisation workshops to launch new projects or programmes, advising on best practice when required
Work at a strategic level to ensure that all projects within any programme meet targets set and that programme sponsors and project managers are aware of performance expectations
Work with programme sponsors and project managers to develop project plans and set timescales, key milestones to be achieved and contingency plans for areas requiring further work
Ensure that benefit realisation plans are developed within projects and to ensure these are captured and reported centrally
Carry out a Quality, Safety Impact Assessment (QSIA) for all projects impacting care delivery
Identify risks associated with projects and help project teams establish effective mitigation and contingency plans
Advise and coach internal project managers on effective closure of projects and transition management to ensure any follow-on actions are accounted for and benefits are sustained
Produce regular reports and summaries for boards on the overall status of the programme including the Trust Executive Board, Divisional Boards, Programme Board and the Trust Board, as appropriate
Support the Head of Improvement Partnership in developing, supporting and building the team, undertaking line management, recruitment and training as required
Programme and Project Management
In conjunction with sponsors and key stakeholders, develop a coherent robust programme plan and business case which clearly states the case for change and identifies measurable benefits and costs
Define the programme, (including outcomes, objectives, scope, deliverables, resources and approach) and obtain buy in to the approach from key stakeholders, both internal and external
Design an appropriate and proportionate programme governance structure which will enable successful delivery including clarifying and documenting roles and responsibilities
Determine programme resource requirements and negotiate the provision of resource with the sponsor and other senior managers
Implement a time bound programme management approach, including the articulation of the strategy with fully developed implementation plan, ownership of the programme documentation including project definition document, project plans, risk and issues registers, benefits realisation documentation and other associated relevant documentation
Support and coach senior managers, clinicians and project teams in articulating and utilising project management methodologies to implement change
Deliver programmes to the agreed quality standards, to time and cost and in accordance with the Trust's project management framework and processes
Manage the internal project managers and the project teams, including setting work stream plans, objectives and deliverables, monitoring progress and providing coaching and feedback to team members
Manage the programme budget, as applicable, monitor expenditure and cost against the business case during the programme lifecycle
Operate risk and issue management in accordance with the Trust's processes and overall risk management framework
Track and monitor benefits during the programme lifecycle and at any change points, liaising with the Finance Department to ensure benefits maintain integrity
Data Analysis
Use data to drive improvement; identifying processes needing improvement and the effectiveness of changes made
Able to create and interpret Run and SPC charts
Facilitating and engaging with others in the development and assessment of performance data, patient experience, research and evidence as a platform for quality improvement
Presenting improvement project reports, survey results etc. to all levels of the organisation in an accessible and appropriate format
Developing Quality Improvement Project Management Capability
Mentor and coach colleagues in project management and quality improvement by sharing knowledge and best practice
Provide constructive and specific feedback to internal project managers and project teams, coaching them to find resolution to issues
Participate in knowledge sharing events, training and master classes helping to grow an improvement community that work collaboratively to learn from each other and share information.
Identify, propose and champion new and improved project management methods, tools and techniques in conjunction with the Improvement Partnership
Personal and Professional Development
Maintain relevant professional qualifications and best practices in quality improvement and programme management
Build networks with senior clinicians, Divisional Directors, General Managers and Board members across the organisation to develop and share methods and approaches
Keep abreast of changes within the NHS environment, understanding the impact of those changes on any programme delivery or improvement strategy
Stakeholder Engagement and Communication
Develop a strategic co-ordinated approach to stakeholder engagement and communication for programmes of work
Build credibility and work closely with the Head of Improvement Partnership and programme sponsors, highlighting areas of strategic importance or risk
Engage members of the Divisional senior management teams ensuring that there is enthusiasm and energy for an improvement approach, supporting with skills development and the provision of project management tools as required
Work collaboratively with a wide range of internal and external departments, teams, clinical and nonclinical staff to maintain the reputation, credibility and function of the Improvement Partnership Team

Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond.
Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Surrey and St Peter's, Chertsey, Surrey.
We also run many specialist clinics in the community and local community hospitals and other healthcare facilities.
Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at ASPH. We are committed to providing continuous professional development and flexibility to shape our workforce around our patient care.
We are expanding our theatres at Ashford Hospital and moving towards this becoming our dedicated elective centre. We want to create a state-of-the-art centre for excellence for planned surgical procedures.
We can offer you the full range of NHS benefits/discounts and in addition:
+ Excellent pension scheme and annual leave entitlement
+ On-site Nurseries
+ On-site staff cafes
+ On-site parking
+ Support in career development
+ Salary Sacrifice schemes including wage stream, lease cars, Cycle to Work schemes and home electronics